Customer Success Manager, Enterprise

Posted 20 Days Ago
Hiring Remotely in USA
Remote
3-5 Years Experience
Artificial Intelligence • Enterprise Web • Sales • Software • Analytics • Business Intelligence • App development
MaestroQA builds software to help Support teams gain insights from their data and improve the customer experience.
The Role
As an Enterprise Customer Success Manager at MaestroQA, you will be the primary point of contact for the largest and most strategic clients post-implementation. Responsibilities include owning day-to-day client communication and driving revenue within the client base.
Summary Generated by Built In

Location: Anywhere in North America

About Us

There is no such thing as perfection. Only continuous improvement. We are building software that helps companies build a culture of continuous improvement.

QA programs done right are about driving continuous improvement across your employees, customers, product, and processes.

This concept applies to every single business in the world - from the coffee cart around the corner to the largest companies in the world.

Our sweet spot of customers are ones that have a lot of digital conversations (email, chat, phone, video, etc.) and tech-enabled services.

 We work with hundreds of customers - learn more at www.maestroqa.com. 

Why Maestro?

These statements resonate with you:

  • Other companies have been overlooking your potential and this is the place that sees something different in your abilities
  • You want to be coached and trained more than ever before
  • You want your peers and managers to work closely with you and challenge your ideas to both self-improve and deliver a better experience for customers

Why This Opportunity?

  • You can be a CSM for something that everyone knows they need or you can be a CSM for something that needs your help evangelizing the importance - you want the latter
  • You want to be trained and coached daily to rapidly improve your skills
  • You hate CSMing on an island - you want a team-based approach to customer success

Key Requirements:

  • Can walk us through 2-3 Customers that required deep discovery, champion building, and multi-stakeholder organizational alignment to get through a key upsell, renewal, or implementation - and required working together as a team internally

Compensation: $140,000-160,000

What the Team is Saying

Harrison Hunter
Daniel
David
Shantae
Heli
Nora
YuJin
Douglas
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Ben
Aron
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The Company
New York, NY
67 Employees
Remote Workplace
Year Founded: 2013

What We Do

Our mission is to help companies across the world improve their customers’ experiences with better customer support. Our solutions streamline quality assurance practices, improve customer support coaching, and provide data-driven reporting. We’re growing rapidly to help reshape how some of the world’s fastest-growing and most innovative companies — including DraftKings, DoorDash, Etsy, Shopify, Peloton, and more — engage with their customers.

Why Work With Us

It's our focus on building trust with each other, competing against ourselves - not others, and continuous self-improvement.

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MaestroQA Offices

Remote Workspace

Employees work remotely.

Remote-first with strong bases in LA, SF, NY, and Singapore, we're a diverse team working to reinvent how customer support teams are run.

Typical time on-site: None
New York, NY

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