Customer Success Manager - NYC Based

| Greater NYC Area
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In today’s marketing environment, brands need more content than ever. The problem is that the traditional means of generating the content that they need doesn’t scale: It’s cost prohibitive and doesn’t yield the diverse photos, videos and text reviews that they need to optimize performance. 

Cohley is changing the way that the world’s best brands generate content by connecting them with an expansive network of talented photographers, content creators and videographers. 

Who We’re Looking for:

We’re looking for entrepreneurial minded, high-energy people to join our Customer Success Management (CSM) team. If you’re looking for a fast-paced startup environment where you’ll have the potential to make a meaningful impact on a high-growth business we’d love to hear from you. 

Responsibilities

  • Own on-boarding and product utilization for new and existing clients
  • Formulate action plans that maximize renewals and drive growth
  • Connect with decision makers (CEOs, etc.) and our users (associates, etc.); understand their needs and be solutions oriented
  • Hit weekly and monthly product utilization targets for each account in your book of business
  • Ensure high levels of client satisfaction through excellent, “above and beyond” service
  • Host quarterly business reviews with key stakeholders

Qualifications

  • High-energy, positive attitude
  • Minimum 4-6+ years of account management (startup SaaS experience is a major bonus)
  • Proactive Problem Solver
  • Hungry, hardworking and humble
  • Strong willingness to learn and be outside of your comfort zone
  • Extreme curiosity and ability to adapt on the fly.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • AsanaManagement
    • TrelloManagement
    • CohleyCMS
    • HubSpotCRM
    • MailChimpEmail
    • metadata.ioLead Gen

Location

Just outside of Union Square, the Cohley headquarters run alongside the heart of NYC and offers an easy commute regardless of where you're coming from

An Insider's view of Cohley

What’s the vibe like in the office?

The vibe at Cohley can be categorized as focused but fun. Expect hyper-focused strategy sessions mixed in with fun team learning events and happy hours. Because of the open layout, business conversations and personal stories from the weekend are usually shared across teams free flowingly.

Parker

Account Executive

What projects are you most excited about?

Building a robust marketing strategy that will truly make a difference to the growth of the business. As a startup, we constantly have an eye on new opportunities to reach new audiences in a new market, so our growing marketing team is focused on being creative and testing new ideas, with a strong emphasis on metrics and KPIs.

Lisa

Head of Marketing

How does the company support your career growth?

The leadership team at Cohley regularly checks in with its employees to better understand what they are enjoying most about the job and where they want to be. With that understanding, they then empower those individuals to reach their goals by extending (or creating!) relevant opportunities and working closely to outline a clear path forward.

Elizabeth

Director of Sales

How do your team's ideas influence the company's direction?

My team is the closest to our clients, meaning they have the most insight into what we're delivering and how it adds value to their businesses. Their insight largely determines what we build, why it'd be valuable for existing and new clients, and what industry trends we should be plugging into.

Melissa

Director of Customer Success

What makes someone successful on your team?

A successful AE is someone who won't hesitate to take initiative. When they encounter an inefficiency or roadblock, a successful rep will work to find a solution before bringing it to the rest of the team. This person chooses to improve process and create efficiencies in places that lesser reps may consider to be outside of the scope of their role.

Thomas

Account Executive

What are Cohley Perks + Benefits

Culture
Partners with Nonprofits
Many of our clients are mission driven which has also allowed us to build out our own Cohley Cares initiative.
Friends outside of work
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Vision Benefits
Cohley provides Vision Benefits up to 85% of coverage premium.
Health Insurance Benefits
Cohley's health insurance policy covers up to 85% of out of pocket expenses.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Cohley's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Cohley offers stock options through its employee profit sharing program.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Cohley provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Cohley hosts company outings Quarterly at a minimum.
Happy Hours
Happy hours are hosted At team's discretion.
Pet Friendly
Cohley's pet policy is dog friendly at the employees discretion.
Professional Development Benefits
Job Training & Conferences
Cohley offers employees professional development opportunities like Annual individual budget for training, The ability to attend job related conferences and seminars.
Lunch and learns
Cohley hosts lunch and learn meetings monthly at a minimum.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program.
Time allotted for learning
Cohley allows employees to set aside 5% of working hours for learning.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Cohley has a flexible budget for achieving industry certifications.
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