Customer Success Manager

Noom is a leading global digital health company focused on helping people live healthier lives through behavior change. We’re a mission-driven, high-growth organization that’s powered by science, technology, and world-class talent. 

We are looking for a Client Success Manager to join our Client Success organization and help Noom’s Healthcare Partnerships Team with launching new partner projects & programs, managing existing partners, and to be an integral part in building the foundation of a growing team. This is a unique opportunity to expand your client management experience working directly with external partners and coordinating work with dynamic multidisciplinary teams. The ideal candidate is a self-proclaimed nerd who loves healthcare and is excited to navigate complex partner projects. 

What You’ll Do:

• Lead launch of new employer clients and implementation
• Partner with employer clients to launch Noom within their organization
• Manage client implementations simultaneously, launching accounts on time
• Develop, build and reinforce the Noom brand within a new client’s organization
• Lead on-going support of existing employer clients 
• Learn all aspects of current book of business
• Work with account managers to drive enrollment within the client population (employees) post-launch
• Build strong relationships with cross-functional teams, both externally and within Noom
• Help inform scalable client implementation processes as we grow the team 
• Roll out new client reporting to all clients 
• Contribute to both the overarching strategy and the tactical details of new client product initiatives and implementations
• Work collaboratively to define and optimize processes for effectiveness, efficiency and consistency

What We Look For:

• 2 - 3 years experience in implementation management or client services role in digital health, healthcare or SaaS companies
• Ability to prioritize and manage multiple tasks; strong track record of high client satisfaction ratings and proven renewal success
• Strong verbal, written, and presentation skills; ability to communicate clearly and influence internal and external stakeholders
• Strong interpersonal skills; must be able to develop and grow relationships with clients
• You have strong analytical and problem solving skills; ability to understand data and present information to clients
• Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, upsells, and account management)
• Willingness to travel for key client meetings (often on a quarterly basis) and participate occasionally in our NYC office for relationship building and key meetings

What Makes This Job Amazing:

• Competitive salary and benefits
• Springboard for career in growth marketing, with an opportunity to learn different marketing channels and strategies from experts
• Helping millions of people lead healthier lives every day
• Working on breakthrough tech (we have unique technical approaches to everything from behavior change to marketing)
• Being part of Noom's rocketship (with revenue exploding 20x in the last 2 years, and team growing, there are great opportunities for advancement)
• Wonderful benefits (wellness budget, free daily meals cooked by our in-house chefs)
• Huge learning & professional growth opportunity (professional growth is a must at Noom, we reimburse all books, send you to training courses, help facilitate mentorships, etc.)
• Being part of a transparent, high-performance, yet still close-knit culture

This is a full-time position that offers a competitive salary, equity, and benefits. We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.