Customer Success Manager at Noom (Greater NYC Area, NY)

| Greater NYC Area
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Noom is a leading global digital health company focused on helping people live healthier lives through behavior change. We’re a mission-driven, high-growth organization that’s powered by science, technology, and world-class talent. 

We are looking for a Client Success Manager to join our Client Success organization and help Noom’s Healthcare Partnerships Team with launching new partner projects & programs, managing existing partners, and to be an integral part in building the foundation of a growing team. This is a unique opportunity to expand your client management experience working directly with external partners and coordinating work with dynamic multidisciplinary teams. The ideal candidate is a self-proclaimed nerd who loves healthcare and is excited to navigate complex partner projects. 

What You’ll Do:

  • Lead launch of new employer clients and implementation
    • Partner with employer clients to launch Noom within their organization
    • Manage client implementations simultaneously, launching accounts on time
    • Develop, build and reinforce the Noom brand within a new client’s organization
  • Lead on-going support of existing employer clients 
    • Learn all aspects of current book of business
    • Work with account managers to drive enrollment within the client population (employees) post-launch
  • Build strong relationships with cross-functional teams, both externally and within Noom
  • Help inform scalable client implementation processes as we grow the team 
  • Roll out new client reporting to all clients 
  • Contribute to both the overarching strategy and the tactical details of new client product initiatives and implementations
  • Work collaboratively to define and optimize processes for effectiveness, efficiency and consistency


What We Look For:

  • 2 - 3 years experience in implementation management or client services role in digital health, healthcare or SaaS companies
  • Ability to prioritize and manage multiple tasks; strong track record of high client satisfaction ratings and proven renewal success
  • Strong verbal, written, and presentation skills; ability to communicate clearly and influence internal and external stakeholders
  • Strong interpersonal skills; must be able to develop and grow relationships with clients
  • You have strong analytical and problem solving skills; ability to understand data and present information to clients
  • Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, upsells, and account management)
  • Willingness to travel for key client meetings (often on a quarterly basis) and participate occasionally in our NYC office for relationship building and key meetings


What Makes This Job Amazing:

  • Competitive salary and benefits
  • Springboard for career in growth marketing, with an opportunity to learn different marketing channels and strategies from experts
  • Helping millions of people lead healthier lives every day
  • Working on breakthrough tech (we have unique technical approaches to everything from behavior change to marketing)
  • Being part of Noom's rocketship (with revenue exploding 20x in the last 2 years, and team growing, there are great opportunities for advancement)
  • Wonderful benefits (wellness budget, free daily meals cooked by our in-house chefs)
  • Huge learning & professional growth opportunity (professional growth is a must at Noom, we reimburse all books, send you to training courses, help facilitate mentorships, etc.)
  • Being part of a transparent, high-performance, yet still close-knit culture


This is a full-time position that offers a competitive salary, equity, and benefits. We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • JavaLanguages
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    • PHPLanguages
    • PythonLanguages
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    • SwiftLanguages
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    • jQueryLibraries
    • jQuery UILibraries
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    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
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    • ExpressFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
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    • Google AnalyticsAnalytics
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    • Affinity DesignerDesign
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    • AsanaManagement
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    • JIRAManagement

Location

229 W 28th Street, New York , NY 10001

An Insider's view of Noom

How would you describe the company’s work-life balance?

When I first started at Noom, I’ll admit to a bit of skepticism, “Wouldn’t it be better to just receive more salary in lieu of these benefits?” In my first six months as an employee at Noom, I’ve seen (and taken advantage of) these benefits and can attest to the difference it makes on life both in and outside the office.

Randy

Data Analyst

How has your career grown since starting at the company?

I started at Noom eight years ago. It was my first real job out of college, and I’ve been fortunate to have held many positions since starting. Starting as Noom’s office administrator, I am now the product manager. Noom has supported my growth at every stage.

Stacey

Product Manager

What unique initiatives do you have that encourage innovation?

At Noom, rapid iteration isn’t limited to just features. For example, the way we conduct feedback. At most companies, feedback employees get is limited to performance reviews that come yearly or bi-yearly. We conduct weekly 1:1s with mentors, tech leads, and product managers—to get feedback on both our performance and help the company grow.

Rose

Growth Engineer

How does the company support your career growth?

At Noom, there’s a ton of appetite for letting hard workers who are doing well in their current role expand their scope to completely new areas. When I started, my background was solely in paid digital advertising. Since then, I’ve been able to expand well beyond that scope to work on podcasts, TV, email marketing, and more.

Maddy

Director of Growth Marketing

What are Noom Perks + Benefits

Noom Benefits Overview

Helping others live healthier lives requires us to prioritize our lives, too. On day 1, you’ll have access to our comprehensive medical, dental, and vision plans. We'll also set you up with company equity and a 401(k) so you can plan for today and the future. Outside of our standard benefits, we cover 100% of counseling services through our partner BetterHelp, provide health & wellness stipends, and offer a wide range of fitness classes and wellness sessions led by members of the Noomily.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We believe that your work and wellbeing are products of your environment. That’s why we follow a hybrid work model that allows you to work wherever you feel happy and most productive. We’re constantly finding ways to make sure you feel a sense of belonging no matter where you are. From live music performances and game nights to cooking classes and (virtual) trips to Paris, our teams meet regularly to form connections beyond the day-to-day.

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