Noom is a leading global digital health company focused on helping people live healthier lives through behavior change. We’re a mission-driven, high-growth organization that’s powered by science, technology, and world-class talent. 

We are looking for a Client Success Manager to join our Client Success organization and help Noom’s Healthcare Partnerships Team with launching new partner projects & programs, managing existing partners, and to be an integral part in building the foundation of a growing team. This is a unique opportunity to expand your client management experience working directly with external partners and coordinating work with dynamic multidisciplinary teams. The ideal candidate is a self-proclaimed nerd who loves healthcare and is excited to navigate complex partner projects. 

What You’ll Do:

• Drive client retention, renewals, and expansion opportunities
• Learn all aspects of current book of business to define retention strategy and opportunities for account growth
• Develop, build and reinforce the Noom brand within a new client’s organization
• Lead launch of new clients and on-going client management
• Partner with employer clients to launch Noom within their organization
• Manage client implementations simultaneously, launching accounts on time
• Drive enrollment and engagement within the client population post-launch
• Raise the bar as a founding member of the Client Success team
• Build strong relationships with cross-functional teams, both externally and within Noom
• Help inform scalable client implementation processes as we grow the team 
• Contribute to both the overarching strategy and the tactical details of new client product initiatives and implementations
• Work collaboratively to define and optimize processes for effectiveness, efficiency and consistency

What We Look For:

• 5+ years experience in implementation management, account management or client services role in digital health, healthcare or SaaS companies
• Experience in working with the full lifecycle of client success post sales (implementation, adoption, product training, renewals, upsells, and account management)
• Ability to prioritize and manage multiple tasks; strong track record of high client satisfaction ratings and proven renewal success
• Strong verbal, written, and presentation skills; ability to communicate clearly and influence internal and external stakeholders
• Strong interpersonal skills; must be able to develop and grow relationships with clients
• You have strong analytical and problem solving skills; ability to understand data and present information to clients
• Willingness to travel for key client meetings (often on a quarterly basis) and participate occasionally in our NYC office for relationship building and key meetings

What Makes This Job Amazing

• You’ll be helping millions of people lead healthier lives every day
• You’ll experience huge learning & professional growth opportunities. Noom believes in supporting you; we’ll cover the cost of books, courses, conferences… you name it!
• You’ll become part of our transparent, high-performing, and close-knit team
• We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

Base Salary:

• The expected base salary for this position is $115,000 plus variable compensation with on target earnings of up to $146,000/year.
• Our salary ranges are determined by role, level, and location. The range displayed on each job posting is based on Noom’s estimate as of the date of publication and reflects the minimum and maximum target for the position across all US locations. The actual placement of the candidate within the range is based on factors including but not limited to relevant experience, assessment of functional skills and behavioral competencies, scope, and location. This range is not inclusive of any discretionary bonus or equity package. 

Other Elements of the Rewards Package:

• Noom currently offers a comprehensive and generous total rewards package. This package generally includes discretionary performance-based bonus, stock awards, healthcare & retirement benefits, paid holidays, paid time off, disability benefits and various wellness programs, etc.

Location

• By applying to this position you will have an opportunity to share your preferred working location from the following:
• In-office Location: New York, NY, USA
• Remote location(s): United States.
• Your recruiter can share more about the specific compensation package for your preferred location during the hiring process

More About Noom

At Noom, we believe that the individual is the greatest force for good, not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization, we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune, Inc., Glassdoor, and Crain’s have all named Noom a Best Place to Work including being named on Fortune’s lists for Best Workplaces in New York, Best Workplaces in Technology, Best Workplaces for Women, and Best Workplaces for Millennials. 

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, please email [email protected].

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Our assessment process includes multiple phone and/or video interview rounds, and we will never ask you for personal payment, require you to purchase equipment, or extend a job offer without the completion of this interview process. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to instead apply directly through our website.