Attentive is a personalized mobile messaging platform changing the way consumers interact with businesses. Headquartered in New York City, the company recently emerged out of stealth to announce a $13 million Series A investment led by Bain Capital Ventures. Attentive was founded in 2016 by the co-founders of TapCommerce, the global leader in mobile app retargeting, acquired by Twitter in 2014.

We are looking for a driven customer success person to join our team as a Customer Success Manager. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.

Responsibilities:

• Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
• Develop a “consultant” perspective to client communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
• Work closely with the executive team to translate customer feedback into specific product  requirements. 

Skills & Qualifications:

• Account management experience required, preferably at a marketing/software company
• Strong understanding in customer success techniques and strategies
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized
• Knowledge of Salesforce or related CRM tools Interest in startups, software and entrepreneurship