Customer Success Manager

| Greater NYC Area
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Rightway Healthcare was founded in early 2017 by a team of dedicated healthcare, business and technology leaders. Rightway is a technology platform that provides employees and their families with the support, information and advocacy they need to be better healthcare consumers. We combine a high-tech consumer portal with a high-touch dedicated concierge environment to provide consumers with the same level of support and guidance they would receive if they had a doctor in the family. We are focused on personalization, implementation, advocacy and results. 

Customer Success Managers at Rightway guide our customers to drive the success of their organizations by transforming the way their employees engage with their healthcare benefits. A CSM’s main focus will be onboarding new clients, relationship building, understanding the client’s needs, and managing the customer lifecycle to prevent churn and ensure renewals.  

Who will love this job: 

  • A jack-of-all-trade, you will be handling a wide array of tasks in your day-to-day role within in a fast-paced environment 
  • A people person, you have a knack for winning the hearts and minds of our customers through effective and responsive communication 
  • A Philomath, you will be a trusted subject matter expert as our product offering grows, requiring you to learn the ins and out of our platform and the healthcare space 
  • An excellent teammate, you are not only focused on detail, but can see the “big picture” and provide ideas to elevate the team and our processes 

What you’ll do in the role: 

  • Own the relationship and ultimate success of our clients by ensuring customer happiness, engagement, and performance.
  • Develop a trusted advisor relationship with key customer stakeholders to fully understand their internal health and well-being initiatives.
  • Lead the technical onboarding and manage the expectations of new clients.
  • Demonstrate knowledge of Rightway Healthcare products, services, and methodologies to enthusiastically provide support and mentorship to our clients.

Qualifications you should have:  

  • 3-7 years of client-facing experience (in the tech or healthcare space is a plus) 
  • Elite listening, communication, and presentation skills along with a high EQ 
  • Comfortable taking ownership of your successes and failures 
  • Proactive, positive, and energetic attitude with a high level of comfort working within fast-paced environments 
  • Possess strong leadership skills, especially demonstrating an ability to be proactive and a willingness to improve on processes that are in place 
  • Education BA/BS required 
  • Open to the opportunity to travel up to 30% of the time to clients and industry events 
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Location

Rightway's prized location along the Silicon Alley corridor places it at the epicenter of New York City’s booming tech hub. Now a preferred site for top tech and internet companies, our neighborhood boasts some of the best food and entertainment in NYC. Not to mention its a commuter's paradise.

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