Customer Success Manager

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Machines Talk, We Listen. We are all surrounded by machines and rely on them in everything we do - from the buildings in which we live and work, the goods that we consume, to the power and running water that we use. We are on a mission to make machines more reliable and reduce their impact on the environment. Our Machine Health platform combines Artificial Intelligence and IoT, to generate insights that help customers lower costs, reduce downtime and increase supply chain resilience.

As a Customer Success Manager, you will directly impact our customers’ business by helping them achieve machine health to keep their production lines running. You'll take a strategic approach to ensure our customers onboard and adopt Augury widely and continuously gain value from our products and services.  This role is located in the Netherlands or remote in Europe.

A Day In Your Life

  • You understand how our customers work and their business challenges and coach them on leveraging Augury for machine health strategy.
  • You take pride in owning the customer experience and making sure that the customer moves swiftly across the customer lifecycle while maximizing their value with the right offerings.
  • You are a thought leader and creative in helping the customer grow in ways they may not have evaluated or anticipated.
  • You educate the customer and understand that they're always looking for new, better, and easier ways of doing their job or increasing the bottom line.
  • You engage customers using a consultative approach which positions you and Augury as the preferred long-term strategic partner.
  • You work seamlessly with the Sales and Product teams to deliver continuous value to our customers and drive platform adoption.
  • You bring new initiatives forward by identifying opportunities for continuous improvement and implement them.

What You Bring

  • Experience: 5+ years in a B2B customer relationship management, customer success, account management, or related function in a technology-centric environment. Experience in working with global Fortune 500 companies that leverage Enterprise Technology platforms, e.g., Salesforce, CMMS, ERP systems, etc.
  • Relationship building: Proven ability with building strong relationships with customers and internal stakeholders, especially Sales and Product teams.
  • Tech savviness: Technical understanding/aptitude of machines from the Industrial manufacturing arena is a strong advantage.
  • Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer. 

About Us

We love creating stuff. We are passionate about building meaningful products that can change the world. Our team is a diverse group of people that breed creative thinking and are not afraid of having fun. We are only as good as the relationships we build - we treat each other with respect, dignity, and humility. We don’t pursue the mythical work-life balance - there is only life, and Augury is a part of it.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • MiroDesign
    • JIRAManagement
    • SlackManagement
    • GongManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

469 7th Avenue, 12th Floor, New York, NY 10018

An Insider's view of Augury

How would you describe the company’s work-life balance?

I've never gone through an interview process where an employer went beyond my experience to learn about me and my values. I finally met a company that understood my potential, that's why I chose Augury.

Angela

Content Marketing Manager

What does your typical day look like?

If you are a true builder, Augury is the place you'd want to be. Your mind will explode every single day, as you will learn more and create new stuff. You'll get to work with amazing people - who care deeply about the company and its mission. Definitely not for the weak at heart, but if you are ready to embrace it - you are in for a hell of a ride!

Einat

Head of Product

How has your career grown since starting at the company?

My career at Augury has grown far beyond what I could've imagined in less than a year. I started as the Office Experience Manager & now a Technical Instructional Designer (which is basically my dream job!) I was consistently given opportunities to stretch & grow myself & felt supported along the way. Augury values its people and internal mobility.

Kristen

Technical Instructional Designer

How do you empower your team to be more creative?

We hire intelligent people and make sure they are having fun while believing everything they imagine can be real. Inspired by Einstein & Picasso, we let our teams play with new technologies in hackathons, collaborate in design thinking sessions with customers, and bring inspiring lectures to provoke our thinking.

Gal

Co-Founder & CTO

How do your team's ideas influence the company's direction?

As the demand gen team, we are in a position to shape the face of the company. We are able to craft the experience for prospects & customers - from the first encounter w our brand, through the education process about what we do, all the way to purchase and adoption. We get to test different hooks and come up with new ways to grab people’s attention

Eliza

Director of Demand Creation

What are Augury Perks + Benefits

Augury Benefits Overview

We provide comprehensive medical coverage, 401k plan with matching, employee stock options, paid parental leave, unlimited PTO, monthly phone stipend, WFH stipend, bi-weekly 4-day work weeks, access to LinkedIn Learning, company-paid co-working spaces near you, and more!

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
4-day work week
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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