Customer Success Manager

| Greater NYC Area
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About Us:


At nTopology, we are passionate about building next-generation engineering solutions. We enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products faster. Our software has been used to engineer mission-critical satellites, deliver stronger and lighter medical implants for patients in need, and allow engineers to create complex, high-performance products never before possible. And our technology enables companies to fully utilize advanced manufacturing methods like 3D Printing.


If a fast-paced, collaborative and high-performing environment excites you, we'd love for you to join us. We are looking to add smart ambitious teammates who are passionate about problem-solving and passionate about technology.


We are looking for a passionate Customer Success Manager to support our team and help drive value for our customers by providing strategic consultation for leveraging nTopology platform and its applications (use cases). This role will be responsible for supporting the entire customer journey, and for evaluating customer health throughout. This role will also work collaboratively with Customer Success Engineers, Sales Reps, Application Engineers, Product, etc. to help drive the voice of the customer into everything we do at nTopology. 


This role reports to the VP of Customer Success.


What You’ll Do

  • Help drive retention and growth among our customers by understanding their business and technical needs in order to achieve their desired outcomes
  • Serve as the main point of contact to customers and liaison between customers and the rest of the nTopology teams
  • Serve as an expert to your customers as it relates to nTopology platform and industry best practices
  • Lead customer calls, including platform capabilities and applications (use case) review, as well as general best practices consultation
  • Lead execution of required customer engagement activities such as success plan development, QBRs, webinars, and product feedback sessions
  • Support Sales in navigating customer organization to uncover additional nTopology applications
  • Leverage tools and automation in order to track and manage customer health and establish required touchpoints with customers
  • Represent voice of customer initiatives, including providing actionable customer feedback to the Product team

Who You Are

  • B.A. or B.S. required
  • Passionate about working with customers, and motivated by helping customers achieve business results
  • Strong understanding of engineering software or experience in a technical environment
  • Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
  • Exceptional communication skills (written and verbal), highly organized, collaborative and detail oriented
  • Strong PowerPoint and Presentation skills. Empathetic towards customers and colleagues, with the desire to achieve a common goal
  • Results-driven mentality, with a bias for speed and action
  • Comfortable in a startup environment where people move quickly and wear many hats in a dynamic setting

It's a Plus If You Also Have

  • Previous experience in a Customer Success or Account Management role
  • STEM degree such as mechanical engineering
  • Experience working with large enterprise customers
  • Engineering and CAD software such as Solidworks, Catia, Abaqus, Ansys, Matlab, etc
  • Project management experience and familiarity with Jira, Trello, or Asana preferred
  • Working knowledge of additive manufacturing and other advanced manufacturing techniques

Benefits

  • Competitive salary
  • Outstanding PTO and leave policy
  • Stock options
  • Office snacks
  • Healthcare with optional Dental and Vision plans
  • 401k with matching
  • STD & LTD
  • Commuter benefits
  • Weekly Team Lunches 

nTopology is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. nTopology is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.

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Location

101 Avenue of The Americas, New York, NY 10013

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