Customer Success Manager

| Greater NYC Area | Hybrid
Sorry, this job was removed at 6:10 a.m. (EST) on Tuesday, December 21, 2021
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About LeagueApps:

Born and bred in New York City, LeagueApps is the operating system and community for youth and local sports leaders—providing them with the technology and professional network they need to succeed. A fast-growing, venture-backed company, we power thousands of clubs, tournaments, leagues, camps, and facilities with a platform that reaches more than 10 million participants nationwide. 

We’re committed to our mission—creating amazing sports experiences for all. Through our FundPlay program, we donate a percentage of every dollar spent on our platform back to the communities and families that need it. Our goal is to impact 500,000 underserved athletes by 2022. Beyond FundPlay, we advocate for accessibility and equity through PLAYS, a movement we helped launch and lead to mobilize the industry  in spring 2020, and by creating awareness around the systemic issues that keep kids on the bench. (You can listen to our President discussing this during a recent event with Axios as part of their Hard Truths Deep Dives content series.)  

Last year, we were ranked on Deloitte’s Fast 500, were recognized by Hashtag Sports for our industry leadership in response to the COVID-19 pandemic, and named a “Best Employer in Sport” by Front Office Sports and BuiltIn NYC. We’re looking for team members who want to be part of building the greatest local sports company in the world.


Position Mission:

The Customer Success Manager will report to the Director of Customer Success and be a driving force for the activation, retention and growth of LeagueApps customers. This position is responsible for managing relationships with new and existing LeagueApps customers of varying size and scope. You’ll be a critical member of the team as the owner of the initial launch, training and ongoing activation of your customer portfolio. You’ll also play an integral role in shaping the customer experience we provide and helping our customers get the most value out of our products and services. We want our customers to rave about the LeagueApps experience and service, all thanks to you! 

Ultimately, you’ll have the opportunity to build relationships and own initiatives that will enable a broad range of career pathways at the company.  We are at a stage where every single person has the ability to make a huge impact. 


Responsibilities:

  • Act as a trusted adviser, thought leader and subject matter expert to LeagueApps customers 
  • Own the LeagueApps onboarding process for your customer portfolio, including training on how to best configure and use LeagueApps
  • Successfully activate new customers and programs converted by Sales
  • Manage, retain and grow your customer portfolio after the initial activation
  • Share new product improvements and additional LeagueApps services that will benefit your customers
  • Clearly communicate customer feedback to key stakeholders at the company
  • Work closely with the Support, Marketing, Product and Tech teams to ensure partners receive the proper level of service
  • Be the face of LeagueApps to our customers!
  • Likes — and needs — to win


Requirements:

  • 1-2 years experience in a client-facing customer success or account management organization, ideally at a SaaS company
  • Experience supporting deployments of software to new clients
  • Proven track record of highly-professional customer service in a dynamic, start-up environment
  • Excellent communicator who is comfortable articulating how to best utilize our tools and features
  • Entrepreneurial, solutions-oriented mindset with innovative ideas to inspire customer loyalty and adoption
  • Adaptable and able to connect to a wide-range of customer types, from non-technical users to tech wizards
  • Strong project management skills
  • Fast learner, self-motivated and detail-oriented
  • Able to work well in conjunction with all team members across sales, account management, product, and engineering functions
  • Proficiency in Excel and PowerPoint is preferred
  • Bachelor’s degree or equivalent work experience required


Working at LeagueApps:

  • Equity Grants
  • Health Benefits! Medical, Dental, and Vision Health coverage
  • We'll pay for your sports leagues!
  • Computer, Cell Phone and Gym Subsidies
  • Culture and work environment that emphasizes teamwork, passion, learning, and fun. Check out our Instagram to see for yourself

LeagueApps is an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

We are committed to building a diverse, inclusive, and equitable organization, and to helping youth sports organizers across the country do the same.


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Location

We are located right off of Union Square across from the famous Irving Plaza. Currently, we are working fully remotely.

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