In today’s marketing environment, brands need more content than ever. The problem is that the traditional means of generating the content that they need doesn’t scale: It’s cost prohibitive and doesn’t yield the diverse photos, videos and text reviews that they need to optimize performance. 

Cohley is changing the way that the world’s best brands generate content by connecting them with an expansive network of talented photographers, content creators and videographers and test it across all of their digital channels.

Who We’re Looking for:

We’re looking for entrepreneurial minded, high-energy people to join our Customer Success Management (CSM) team. If you’re looking for a fast-paced startup environment where you’ll have the potential to make a meaningful impact on a high-growth business we’d love to hear from you.

In an effort to continue our DEI focus, we strongly encourage POC candidates who identify with a minority group that is historically underrepresented in tech to apply to these positions.

Responsibilities

• Own on-boarding and product utilization for new and existing clients
• Formulate action plans that maximize renewals and drive growth
• Connect with decision makers (CMOs, Directors of Marketing, etc.) and our users (associates, etc.); understand their needs and be solutions oriented
• Hit weekly and monthly product utilization targets for each account in your book of business
• Ensure high levels of client satisfaction through excellent, “above and beyond” service
• Host quarterly business reviews with key stakeholders

Qualifications

• High-energy, positive attitude
• Minimum 4-6+ years of account management (startup SaaS experience is a major bonus)
• Proactive Problem Solver
• Hungry, hardworking and humble
• Strong willingness to learn and be outside of your comfort zone
• Extreme curiosity and ability to adapt on the fly.
• Have experience managing enterprise level clients
• Have owned a $1m book of business

Why Cohley

• Opportunity to have a critical and collaborative impact in one of the fastest growing technology companies in the industry.
• Competitive salary, Health Benefits, and support for learning on the job and personal projects.
• Amazing co-workers with diverse past expertise.  
• Team-oriented environment. 
• Transparent and approachable executives.
• Significant growth opportunities.
• Ability to develop projects across a wide range of business category verticals.