About us:

Born and bred in New York City, LeagueApps is the operating system and community for youth and local sports leaders—providing them with the technology and professional network they need to succeed. A fast-growing, venture-backed company, we power thousands of clubs, tournaments, leagues, camps, and facilities with a platform that reaches more than 10 million participants nationwide. 

We’re committed to our mission—creating amazing sports experiences for all. Through our FundPlay program, we donate a percentage of every dollar spent on our platform back to the communities and families that need it. Our goal is to impact 500,000 underserved athletes by 2022. Beyond FundPlay, we advocate for accessibility and equity through PLAYS, a movement we helped launch and lead to mobilize the industry  in spring 2020, and by creating awareness around the systemic issues that keep kids on the bench. (You can listen to our President discussing this during a recent event with Axios as part of their Hard Truths Deep Dives content series.)  

Last year, we were ranked on Deloitte’s Fast 500, were recognized by Hashtag Sports for our industry leadership in response to the COVID-19 pandemic, and named a “Best Employer in Sport” by Front Office Sports and BuiltIn NYC. We’re looking for team members who want to be part of building the greatest local sports company in the world.

About You:

Excellent communicator. You will be speaking with our customers every day. You need to be able to clearly walk them through a solution and articulate how to best utilize our tools and features. 

Adaptable. You can connect to a wide-range of customer types, from non-technical users to tech wizards. 

Master of product. You will not rest until you know how to configure and utilize the LeagueApps platform for every type of partner we have. 

Cool-headed, composed, able to weather a storm. You treat customers with the patience, empathy, and respect of a partner. Entrepreneurial minded, innovative thinker, creative problem solver. Fast learner, self-motivated, detail-oriented. Be a teammate. Work well in conjunction with all team members across account management, product, and engineering functions. Knack for helping different people, solving problems, and delivering a valuable customer experience.

About The Position:

The Customer Support Specialist will be joining our Customer Success team to be the "first line of defense" for many of the interactions we have with customers. In this role, you will play an integral role in shaping the customer experience we provide and helping our league partners (our customers) get the most value out of our product and service. The Customer Support Specialist will always be a strong team player in lending a hand on projects that tie directly back to departmental goals. We want our partners to rave about our service and tell other organizations about LeagueApps, all thanks to you! 

This position will be focused on covering our weekend shifts and also interacting with our customer's members.  This means the working days for this position will be Saturday - Wednesday, and the days off will be Thursday and Friday.

Responsibilities: 

• Act as a trusted adviser, thought leader and subject matter expert to LeagueApps customers
• Work with our customers' members to resolve technical issues 
• Execute daily customer support process by responding to incoming inquiries from sports organizations and their members.
• Engage customers through all support channels, including email support, phone support, and live chat. Solve technical questions and issues independently
• Escalate complex issues to product and engineering teams
• Communicate customer feedback to customer success managers and sales team members
• Contribute to product backlog by sharing issues, bugs, and feature requests
• Share new product improvements directly with customers.
• Improve support process and overall customer experience.
• Assist the Customer Success Teams in projects of varying scope, and in such adhere to project requirements and deadlines 
• Be the face of LeagueApps!

Requirements

• 1+ year(s) experience working in a customer-facing role
• Worked in small team environments
• Adept with technology
• Impeccable written and oral communication skills
• Experience with basic photo editing
• Experience creating content, including instructional video material or webinars
• Experience working with spreadsheets
• Must be willing to work a Saturday - Wednesday schedule.

Working at LeagueApps:

• Equity Grants
• Health Benefits! Medical, Dental, and Vision Health coverage
• Cell Phone and Gym Subsidies
• Culture and work environment that emphasizes teamwork, passion, learning, and fun. Check out our Instagram to see for yourself

Social impact opportunities through our FundPlay initiative that includes events, volunteering, and grant-makings

LeagueApps is an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

We are committed to building a diverse, inclusive, and equitable organization, and to helping youth sports organizers across the country do the same.