Customer Success Strategy Engagement Manager

| Greater NYC Area | Remote
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The Role: 

The Customer Success Strategy Engagement Manager oversees the Customer Success strategy for engagement and adoption across all customer segments. In this newly created role, you’ll be the Customer Success team’s expert responsible for improving and iterating on customer engagement throughout the customer journey. You will drive and develop cross-functional projects and playbooks that support Customer Success goals and related product and data initiatives. You will ensure tasks are completed on time by anticipating potential issues and blockers, facilitating resolution, and communicating updates. You’ll partner closely with our Customer Success, Product, Data, Marketing, Professional Learning, and Support teams to ensure seamless communication and facilitation of numerous projects throughout the year.

Why You’ll Love This Role:

Reporting to the Senior Manager of Customer Success Strategy, you’ll have the opportunity to create and lead exciting new projects that enable Newsela to provide the best possible experiences for our school and school district customers. In this newly created role, you’ll also have the opportunity to help build efficient, innovative new processes that will enable our Customer Success team to scale dramatically and collaborate effectively across the organization. You’ll also get to build upon your project management, data collection, and continuous improvement skills. In addition to growing your project management skill set, your work will help expand Newsela’s reach, ultimately bringing engaging, culturally responsive learning content into the hands of K-12 students and teachers nationwide.

Why We’ll Love You: 

With 3+ years of project management experience in a sales or customer success organization, you have demonstrated success synthesizing customer needs into actionable and effective playbooks that are trusted and leveraged daily always centered around the customer experience. You’re an expert communicator who can seamlessly translate timelines, workflows, and deliverables across multiple audiences. You always ground your decisions in data, and aren’t afraid to dive into the details of a problem to inform the bigger picture strategy. You’re comfortable navigating unstructured problems and situations, communicating and presenting your ideas to various audiences and know how to ask questions to proactively identify potential roadblocks. While not required, experience using Gainsight, Salesforce, and Looker (or other comparable reporting tools) is a bonus.  

About Newsela:

One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.

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Location

Located across from Bryant Park, our team enjoys spending lunch time or coffee breaks in one of NYC's beautiful and historic landmarks. With easy access to trains via Grand Central Station, Times Square, and the Bryant Park subway stations, we have many commuting options.

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