Customer Success Team Lead at DailyPay, Inc.

| Greater NYC Area
!Sorry, this job was removed at 9:45 p.m. (EST) on Monday, January 6, 2020

DailyPay, a New York based technology company, is rapidly accelerating in its mission to help America’s Workforce take control of their financial lives. We are the pioneers in providing employees real-time access to earned wages daily, across all industries, so employees can pay bills on time and avoid late fees and payday loans. Our enterprise and midcap partners, including Berkshire Hathaway, Boston Market, Vera Bradley, Adecco, and Burger King, have reported that DailyPay has improved employee engagement, satisfaction and retention. DailyPay has been recognized for its innovative solutions, including HR Tech’s “Top 10 HRMS Solutions”, PACE's “Best in Show Award”, CreditDonkey’s “Best Finance Technology” and more recently, BuiltInNYC's “50 NYC Startups to Watch”. DailyPay is backed by leading venture capital firms and world-class strategic investors to light the path to financial security of employees throughout the United States.

As the Head of Partnership Management, you will be responsible for managing a team of partnership representatives to deliver on revenue targets and plan for new growth opportunities. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities and constantly collaborate to complete tasks and drive short and long-term revenue opportunities.

The Head of Partnership Management reports directly to the Director of Customer Success and VP of Strategy and Operations. This position is based out of our NYC HQ at 55 Broad Street New York, NY.

RESPONSIBILITIES

  • Manage a team of high achieving Customer Success Managers
  • Hire, onboard and mentor new Customer Success Managers
  • Research, Model, Evaluate and plan for new growth opportunities
  • Create, organize and conduct internal DailyPay trainings
  • Create best practices and educate team
  • Work closely across multiple functional areas in order to execute onboarding and long-term client relationship
  • Be the go-to person for internal and external escalation for the Customer Success team
  • Focus on client retention, growth, renewal, and satisfaction
  • Oversee Quarterly Business Reviews with team’s customers, sharing product roadmaps, identifying areas of improvement, and leveraging Senior Leadership to strengthen business
  • Forecast against quarterly goals and OKRs by closely monitoring metrics and performance
  • Gather partner feedback and work with product and marketing on enrollment strategies
  • Constantly improve trainings for clients and other communication like new products or features
  • Encourage the enhancement of relationships with key consumer influencers
  • Negotiate contract renewals with key stakeholders
  • Stay abreast of key industry trends to make recommendations on new revenue opportunities
  • Ensure Customer Success Team maintains and updates required data in company software/tools (HubSpot, confluence)
  • Constantly improve the work relationship between theCustomer Success Team and Sales
  • Work closely with Customer Success Operations to ensure tools and processes are used and followed by Customer Success Team
  • Exceed the Head of Strategic Partnerships revenue target each quarter

REQUIREMENTS

  • Significant experience (7-9 years) working in customer success, account management, revenue partnerships, business development, strategy or related capacity
  • Strong people management skills required
  • Strong business acumen and business judgment
  • Superb communication, both oral and written
  • Ability to manage concurrent and time sensitive projects
  • Ability to listen well, contribute to creative business discussions, influence the thinking of or gain acceptance from senior executives
  • Background in contract negotiation
  • Strong quantitative and analytical skills
  • Outstanding attention to detail, time management and the ability to multitask
  • Self-starter
  • Delivers through to execution
  • Ability to work both independently and collaboratively within a team
  • Interested in the future of tech
  • Bachelor's degree from a college or university 

List of Benefits

Competitive compensation and bonus structure

Free lunch every day

Great health vision, and dental care
Support in professional and career development
Monthly happy hours and fun team and company outings
Unlimited books from Amazon
Unlimited PTO

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • tableauAnalytics
    • MetabaseAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • MoqupsDesign
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCMS
    • HubSpotCRM
    • MailChimpEmail
    • SendGridEmail
    • HubSpotEmail
    • HubSpotLead Gen

Location

We are in the heart of the financial district, with many great spots to eat, grab a coffee or enjoy a happy hour. Great public transit options.

An Insider's view of DailyPay, Inc.

What’s the vibe like in the office?

If you like a collaborative vibe, DailyPay will be for you. Some of us put the noise cancelling headphones on and work while some of us pair up to work on a hard problem. The open office not only brings in light but also helps us work out tough problems together.

Jaime

Front End Engineering Manager

What projects are you most excited about?

Really excited about the additional products being added to our base solution. From Flash pay to the savings feature to more employee focused features and a revamped partner portal, things are changing for the better... it only makes me more excited to have a great year now that the product is adjusting to employer/employee feedback.

Dwight

Strategic Partnership Advisor

How has your career grown since starting at the company?

I started in a role that was the first of its kind here and truly had the opportunity to set the bar and create my own path. Now, I'm working with the Marketing Director to build out a brand new group within our department and focusing more on strategy while training new team members and setting them up for the same growth that I've experienced.

Nicole

Partnership Experience Coordinator

How do you empower your team to be more creative?

By emphasizing the need to use our entrepreneurial creativity to unleash the firm’s potential. In a nutshell, I have divided the objectives of the capital markets team (CMT) into two distinct categories. The spark of every new CMT Initiative is the creative entrepreneurship to address a challenge DP faces by using our Capital Markets toolbox.”

Ghani

Director of Capital Markets

What are DailyPay, Inc. Perks + Benefits

DailyPay, Inc. Benefits Overview

Our benefits plan includes a number of health, vision and dental plans. You get to choose the plan that works best for you. DailyPay covers 100% of the monthly premium for a number of these plans.

PTO is unlimited. Take the time that you need. All we ask is that you hit your work goals.

Speaking of unlimited, we offer unlimited books.

On a more unique note, DialyPay offers free lunch every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
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