DailyPay, a New York based technology company, is rapidly accelerating in its mission to help America’s Workforce take control of their financial lives. We are the pioneers in providing employees real-time access to earned wages daily, across all industries, so employees can pay bills on time and avoid late fees and payday loans. Our enterprise and midcap partners, including Berkshire Hathaway, Boston Market, Vera Bradley, Adecco, and Burger King, have reported that DailyPay has improved employee engagement, satisfaction and retention. DailyPay has been recognized for its innovative solutions, including HR Tech’s “Top 10 HRMS Solutions”, PACE's “Best in Show Award”, CreditDonkey’s “Best Finance Technology” and more recently, BuiltInNYC's “50 NYC Startups to Watch”. DailyPay is backed by leading venture capital firms and world-class strategic investors to light the path to financial security of employees throughout the United States.

As the Head of Partnership Management, you will be responsible for managing a team of partnership representatives to deliver on revenue targets and plan for new growth opportunities. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities and constantly collaborate to complete tasks and drive short and long-term revenue opportunities.

The Head of Partnership Management reports directly to the Director of Customer Success and VP of Strategy and Operations. This position is based out of our NYC HQ at 55 Broad Street New York, NY.

RESPONSIBILITIES

• Manage a team of high achieving Customer Success Managers
• Hire, onboard and mentor new Customer Success Managers
• Research, Model, Evaluate and plan for new growth opportunities
• Create, organize and conduct internal DailyPay trainings
• Create best practices and educate team
• Work closely across multiple functional areas in order to execute onboarding and long-term client relationship
• Be the go-to person for internal and external escalation for the Customer Success team
• Focus on client retention, growth, renewal, and satisfaction
• Oversee Quarterly Business Reviews with team’s customers, sharing product roadmaps, identifying areas of improvement, and leveraging Senior Leadership to strengthen business
• Forecast against quarterly goals and OKRs by closely monitoring metrics and performance
• Gather partner feedback and work with product and marketing on enrollment strategies
• Constantly improve trainings for clients and other communication like new products or features
• Encourage the enhancement of relationships with key consumer influencers
• Negotiate contract renewals with key stakeholders
• Stay abreast of key industry trends to make recommendations on new revenue opportunities
• Ensure Customer Success Team maintains and updates required data in company software/tools (HubSpot, confluence)
• Constantly improve the work relationship between theCustomer Success Team and Sales
• Work closely with Customer Success Operations to ensure tools and processes are used and followed by Customer Success Team
• Exceed the Head of Strategic Partnerships revenue target each quarter

REQUIREMENTS

• Significant experience (7-9 years) working in customer success, account management, revenue partnerships, business development, strategy or related capacity
• Strong people management skills required
• Strong business acumen and business judgment
• Superb communication, both oral and written
• Ability to manage concurrent and time sensitive projects
• Ability to listen well, contribute to creative business discussions, influence the thinking of or gain acceptance from senior executives
• Background in contract negotiation
• Strong quantitative and analytical skills
• Outstanding attention to detail, time management and the ability to multitask
• Self-starter
• Delivers through to execution
• Ability to work both independently and collaboratively within a team
• Interested in the future of tech
• Bachelor's degree from a college or university 

List of Benefits

Competitive compensation and bonus structure

Free lunch every day

Great health vision, and dental care
Support in professional and career development
Monthly happy hours and fun team and company outings
Unlimited books from Amazon
Unlimited PTO