Deal Desk Analyst at Sisense (Greater NYC Area, NY or Remote)

| Greater NYC Area | Remote | Hybrid
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You will be the primary owner of efficient execution of our quote-to-cash operations and the main point of contact for our global Sales and Customer Success teams in support of quote generation and quote adherence/compliance to sales and business policies. 

As a member of this dynamic team, you will have the opportunity to support operational change and innovation within the organization, and play a key role in developing strategic process improvements to support the business. We’re looking for a special individual who has a demonstrated ability to assess and learn quickly, pick up new concepts, and develop processes per business needs.

Why you should join our team

As a member of the broader Revenue Ops team, you will also have the opportunity to learn about and contribute to Sisense’s business from many angles, from analysis of the business to the standardization of policies and systems to scale operations. You will have the opportunity to collaborate cross-functionally across many different teams at Sisense during a time of exciting business transformation and growth.

This role reports to our Director of Revenue Operations who brings operational experience and has grown in her career in companies both large and small. She brings a wealth of knowledge around go-to-market operations and understands what’s required to drive productivity and efficiency across Marketing, Sales, Customer Success, and Finance. 

This role sits within our Business Operations team. Our VP of Business Operations has built Revenue Operations teams from the ground up and has a track-record of leading high-performing teams and driving business transformation in a number of industries, including software companies like Sisense.

How you’ll ramp

By Day 30

  • You’ll develop a basic understanding of our Go-To-Market Strategy, Sales Process, and Revenue Streams
  • Developed a basic understanding of the Deal Desk function and key stakeholders (Sales, CS, Legal, Finance)
  • You’ll have a basic understanding of our sales tech stacks: Salesforce (SFDC), Configure Price Quote (CPQ) and other prospecting tools, including key fields, processes and reports
  • You’ll have a basic understanding of deal requirements and company policies including non-standard processes and procedures
  • You’ll calculate basic business KPIs

By Day 60

  • You’ll ensure deals are structured and processed efficiently and align with company policies
  • You’ll review and verify incoming deals for accuracy, including but not limited to: confirming contract terms, product accuracy, contact and billing information, pricing, business policies, and existing legal agreements/pre-existing terms
  • You’ll manage a queue of incoming requests from the internal organization and provide timely responses with the intent to provide support while also training the requester
  • You’ll help monitor Salesforce data quality and run cleanup projects as necessary to ensure data integrity

By Day 90

  • You’ll work closely with Sales, Finance, and Legal teams on all non-standard deals and assist in non-standard quote creation
  • You’ll work with Legal to update contract templates to ensure alignment with the business
  • You’ll manage training and support documentation that outlines the Deal Desk quality control process and requirements
  • You’ll assist the Business Operations team with process improvements, handle ad-hoc projects, sales training and other team enablement needs
  • You’ll provide strategic guidance to the Business Systems team to assist in streamlining departmental workflows and processes
  • You’ll identify deal trends and drive efforts to categorize historical contracting and deal structuring trends based on sales segment or industry vertical
  • You’ll identify and make recommendations for process improvements and assist or drive implementation

What you’ve accomplished so far

  • You’ve reviewed deal structure, products, financials, pricing, sales contracts, and helped minimize business risks in the sales process
  • You’ve become proficient in Salesforce and Excel to ensure all revenue related data is accurately captured in a timely manner
  • You’ve become an SME in your company’s product portfolio
  • You’ve partnered with cross-functional teams to resolve revenue recognition matters and issues
  • You’ve managed competing priorities and delivered impactful results for your stakeholders 
  • You’ve provided creative deal options to Sales/Customer Success teams throughout the negotiation process to help move the deal to closure while adhering to company policy
  • You have a high sense of urgency
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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • latticeProject Management


1359 Broadway 4th Floor , New York, NY 10018

An Insider's view of Sisense

How would you describe the company’s work-life balance?

I've never had better work-life balance than I do here! We have a flexible hybrid work model that allows employees to take control of their own schedule. Sometimes I start my day late or schedule appointments around my meetings but then there are days I work until 8 or 9pm because I need to meet with Sisensers in APAC. I love the flexibility


Global Diversity & Inclusion Manager

How has your career grown since starting at the company?

Coming from a smaller company, Sisense gave me the opportunity to work with a number of different tools and applications that I previously never had exposure to. My manager trusted me with projects that reached different areas of the business which allowed me to showcase what I’m truly capable of.


Team Lead, IT Support

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower Sisensers to be their best selves and do their work!


VP Culture & Communications

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.


Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Volunteer in local community
Partners with Nonprofits
We recently launched The Sisense Foundation that helps empower NGOs by providing them with our product for free! Color of Change, MyChoices Foundation and she codes; are a few examples.
Friends outside of work
Eat lunch together
Intracompany committees
Sisense has a culture committee and a center of excellence committee that aim to improve sisense in all areas.
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sisense's offers several Flexible Spending Accounts (FSA) through Wageworks. The programs are: Health Care FSA, Dependent Care FSA, and Commuter Benefits.
Disability Insurance
Sisense's provides short-term and long-term disability.
Dental Benefits
Sisense provides two options for Dental through Delta Dental: DHMO and a PPO.
Vision Benefits
Sisense's Vision Service Plan is covered by VSP.
Health Insurance Benefits
Sisense's health insurance plan is with Cigna and we offer three options, PPO, HSA - High, & HSA - Low.
Life Insurance
Sisense offers employees who work 30 hours or more, basic Life Insurance and employees have the option to elect voluntary Term Life Insurance.
Wellness Programs
Sisense's offers bi-weekly yoga classes and monthly mashups activities.
Mental Health Benefits
Sisense offers access to licensed professional counselors (health advocates).
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We have Team Thursdays in our US offices that provide catered lunches.
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Customized development tracks

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