IMPORTANT NOTE! While this position is based in NYC, it will be managing Rokt's customers in Australia & New Zealand. In short, this means....

• It's an amazing opportunity for somebody who likes to travel!
• You will be hours to accommodate a minimum of 3 hours of overlap working hours with Sydney per day.
• You are expected to spend a minimum of 8 weeks per year in the ANZ market (generous travel budget provided).

____________________ Rokt makes e-commerce smarter, faster and better.

When customers are buying online, they increasingly expect more personalized and relevant experiences. Our brilliant team of Rokt’stars have built a unique platform which uses real-time data to unlock the unrealized potential in every single 'Transaction Moment', for businesses and consumers alike. Born in Sydney, Rokt now operates in over 10 countries. We are profitable, growing fast and having great fun changing the face of e-commerce.

We are looking for a strategic and creative contributor who understands that a customer-centric approach is key in growing successful relationships. This Digital Account Manager will contribute to the company's accelerated growth in the Northern Hemisphere by managing and growing key client relationships through platform and product expertise, data-informed measurement, growth strategies, and a solutions-driven approach.

The right candidate will understand how to successfully drive revenue through strategic negotiations and optimizations, with a heavy focus on consultative sales and client service. This role will provide the candidate with professional growth, a real opportunity for career progression and international travel as the company expands globally.

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Day To Day Responsibilities

• Relationship Management: Build and maintain strong direct client relationships with key stakeholders and/or designated media agencies. Retain relationships & tactically grow revenue within vertical-specific account portfolio.
• Measurement & Optimization: Oversee results delivery through daily metrics tracking and strategic proposals. Ensure client goals are met through proactive management and optimization.
• Project Management: Ability to successfully manage multiple clients, campaigns, strategies in an organized and meticulous manner. Act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts.
• Creative Problem Solving: Desire to create innovative solutions with the core suite of products in order to maximize client ROI. An optimistic outlook and "can-do" approach regarding each client’s needs and their ability to scale with Rokt.

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Requirements

• Proven Success: You have a Bachelor's degree & 2-3 years experience in a client-facing account management role across digital media, marketing or digital sales with 2+ years in delivering exceptional customer experience.
• Polished Professionalism: You will have significant exposure to customers and industry partners alike. As such, you must project the professional image of the company both internally and externally. You are an effective communicator and ensure all communication, both external and internal, reflects the company culture.
• Dedication: You can reject setbacks and enthusiastically persist until ambitious goals are achieved. You are resourceful and innovative at tackling complex challenges in a timely matter.
• Strategic Mindset: You are a strong, analytical problem solver with a common sense and practical solutions orientation.
• Communication Skills: You keep others in the company informed and up to date on your priorities, current tasks and work completed. You are consistently looking for ways to improve yourself professionally and you encourage constructive criticism of your work.

• Industry Experience: You'll already have a deep understanding of digital-specific metrics: Cost Per Lead, Cost Per Acquisition, Cost Per Click, CPM, Return on Ad Spend, ROI, Open Rates/Bounce Rates, etc.
• Technical Expertise: Microsoft Powerpoint & Excel, G-Suite products, Adobe Photoshop, Tableau, and Hubspot.
• A strong grasp on 'Email Marketing' best practices and systems.

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Benefits

• Competitive compensation structures matched with accelerated individual growth plans.
• Premium health insurance for each employee + their family.
• A diverse set of health and wellness initiatives available.
• Employee stock options; meaning all Rokt employees have a financial stake in the business.
• End-of-quarter celebrations and annual team gatherings are part of the Rokt DNA.
• Staff award programs: catered lunches 3x per week, generous staff referral initiatives, etc.
• Job-related, in-house training available, in addition to an allowance for external training applications/contributions.
• A global Rokt network which offers the opportunity to transfer internally to other markets.