The Role:

• You are a strategic and creative contributor who understands that a customer-centric approach is key in growing successful relationships. You will contribute to the company's accelerated growth by managing and growing key client relationships through platform and product expertise, data-informed measurement, growth strategies, and a solutions-driven approach. 
• You understand how to successfully drive revenue through strategic negotiations and optimizations, with a heavy focus on consultative sales and client service. This role will provide the you with professional growth, a real opportunity for career progression and international travel as the company expands globally.

Responsibilities: 

• Manage client relationships and deliver customer obsessed service to assigned book of business of $3M+ annually
• Launch new partnerships and help clients see success on Rokt through dedicated account management
• Drive continued revenue growth from assigned accounts year over year, in-line with company growth
• Partner with business development team to onboard new clients, navigate relationships, and bring prospective clients to see success with Rokt
• Analyze opportunities for key accounts and drive strategic optimizations

Requirements: 

• Proven Success: You have a Bachelor's degree & 2-3 years experience in a client-facing account management role across digital media, marketing or digital sales with 2+ years in delivering exceptional customer experience.
• Polished Professionalism: You will have significant exposure to customers and industry partners alike. As such, you must project the professional image of the company both internally and externally. You are an effective communicator and ensure all communication, both external and internal, reflects the company culture.
• Project Management: Ability to successfully manage multiple clients, campaigns, strategies in an organized and meticulous manner. Act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts.
• Dedication: You can reject setbacks and enthusiastically persist until ambitious goals are achieved. You are resourceful and innovative at tackling complex challenges in a timely manner.
• Creative Problem Solving: Desire to create innovative solutions with the core suite of products in order to maximize client ROI. An optimistic outlook and "can-do" approach regarding each client’s needs and their ability to scale with Rokt.
• Strategic Mindset: You are a strong, analytical problem solver with a common sense and practical solutions orientation.
• Communication Skills: You keep others in the company informed and up to date on your priorities, current tasks and work completed. You are consistently looking for ways to improve yourself professionally and you encourage constructive criticism of your work.
• Industry Experience: You'll already have a deep understanding of digital-specific metrics, with proven success optimizing marketing campaigns to results like: Cost Per Lead, Cost Per Acquisition, Cost Per Click, CPM, Return on Ad Spend, ROI, Open Rates/Bounce Rates, etc.
• Technical Expertise: Microsoft Powerpoint & Excel, G-Suite products, Tableau, and Hubspot preferred but not required.
• Experience or understanding of Financial Services preferred but not required.