Director of Account Management, NYC
Vimeo’s Director of Account Management will be responsible for customer retention and growth within the Vimeo enterprise business unit (OTT, Vimeo Enterprise and Livestream). In this quota carrying role, they will lead a growing team of Account Managers ranging from entry to senior levels of experience. They will also be responsible for creating strategies around retention and upsell, as well as directing the day to day activity of the team. The Director of Account Management should have strong interpersonal skills and a desire to help customers achieve their business goals and be a strong developer of talent. The ideal candidate is highly driven, aggressive, passionate and has relevant industry knowledge and domain expertise.
What you’ll do:
- Exceed Annual Recurring Revenue (ARR) retention and growth targets by managing a team of Account Managers
- Recruit, hire, train, develop and retain a high-performing team
- Work directly with leading brands and media companies to help them solve their online video needs
- Maintain CRM data and pipeline within Salesforce.com
- Develop best practices for customer retention and growth strategy from onboarding through renewal process
Skills and knowledge you should possess:
- 10+ years of experience in account management
- 5+ years of experience in people management
- Knowledge of various online video, Live, OTT, advertising, payment, analytics, and other video technology companies
- Strong verbal and written communication, time management, organization and presentation skills
- Demonstrated strength as a collaborator and an ability to thrive in fluid, fast-paced, dynamic, and scaling environments
- Sense of urgency and a believer in accountability. Motivated, results-driven, a self-starter
- Strong foundation in sales built through sales training and practical experience
- Passion for Vimeo and our creator community
About us:
Vimeo is the world’s leading professional video platform and community. With over 175 million members across more than 150 countries, we help anyone grow their business by making it easy to create and market high-quality, impactful videos.
We work hard to enable creators of all kinds to succeed, and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.
Vimeo is headquartered in New York City with offices around the world, and is an operating business of IAC. Learn more at www.vimeo.com.