Director of Account Management

| Greater NYC Area
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Working at RippleMatch:

At RippleMatch, we help entry-level candidates find high skill jobs. Figuring out where to begin a career is a huge decision, but students are often forced to rely on overstretched career services centers and small personal networks when they begin their job search. We have built the first product ever to automate early career recruiting and career coaching. Our software helps companies build diverse and high-quality teams and helps candidates find the right opportunity.Since launching RippleMatch from our college dorm room, we have taken off on college campuses, raised over $10 million in venture funding, and brought on some of the most exciting companies in the country as customers. Our tight-knit team of 40+ works hard, celebrates wins, and cares deeply about changing the way finding a job works.

Role Description: 

We are hiring a revenue leader to build our account management organization. You will be focused on renewing and expanding relationships with customers including Amazon, Ebay, General Mills, AB InBev, Esteé Lauder, and SAP. You will be responsible for building out our first specialized team focused 100% on upsells and renewals post sale and will be responsible for building excellent decision maker relationships across a rapidly growing customer base. Your team will tell the story of how we are helping our customers succeed to executives, present insights, and drive the adoption of our expanding suite of products. You will initially own key accounts yourself and will build out a team of experienced sellers around you. You’ll collaborate closely with our Customer Success team to make sure day-to-day interactions and high-level relationship goals move in sync. This position reports directly into our CEO. 

What we are looking for: 

  • Excellent sales and relationship building ability 
  • Willingness to be a player-coach as we scale the team 
  • Thoughtful and caring approach to managing
  • Determination to hit goals and deliver results 
  • Strong sense of mission
  • Commitment to diversity and inclusion

Preferred qualifications: 

  • 5+ years of account management, customer success, or sales experience
  • Previous success as a manager
  • Experience owning both renewals and upsells 
  • Extended record of success in quota carrying roles
  • Early-stage SaaS experience
  • Field sales experience 
  • Experience managing $50,000+ ACV accounts
  • Experience collaborating closely with day-to-day Customer Success Managers
  • Desire to work from New York City headquarters after a COVID-19 vaccine is widely available 

Culture & Perks:

At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team’s well-being and growth. We offer a full slate of perks including equity, a dog friendly office, paid vacation, discounted memberships to Class Pass, a pre-tax commuter program, discounted Citi Bike memberships and comprehensive healthcare benefits (with free plan options!). We work hard to foster a culture of constant self-improvement, true ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won’t settle for anything less.

Our office is conveniently located near Union Square in Manhattan, NYC.

RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

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Location

The RippleMatch office is conveniently located in the Flatiron District, often referred to as the main hub of the NYC tech scene.

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