Director of Client Success

| Greater NYC Area
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About adMarketplace
With 20 years of search marketing expertise our goal is to add value to every search. On the simplest level we are the largest consumer search technology platform outside of Google and Bing. adMarketplace delivers incremental search traffic across native channels, including mobile apps, consumer sites, and browsers. Our technology enables audiences to skip search results pages and navigate directly to trusted sites in moments of intent. As well as driving incremental reach we are also market leaders in terms of privacy and performance. 

The Role
We are looking to hire a Director of Client Success to manage and grow our advertiser operations team. This role will have a significant impact on adMarketplace’s revenue and visibility.  

As the Director of Client Success, you will focus on helping our team dive deep into connecting our clients businesses to tactical campaign strategies that deliver excellent results to drive retention and growth. You should be a great problem solver, highly analytical, collaborative, and love diving into the details to solve problems and deliver excellent results.

You will be responsible for bringing a deep knowledge of client KPIs and data to serve as a thought leader on our campaign execution & best practices with an eye towards building a results driven culture on the campaign management team. You will own performance, retention, and growth strategies across our top advertiser account base. You will work closely with the account management team, senior leadership, as well as other department heads to deliver strong results.  

What You’ll Do:

  • Lead and develop a team of senior and junior level campaign managers, towards connecting client business strategies to campaign execution through strategic account set up, optimization, and data management.
  • Hire, develop, and retain exceptional talent - including coaching team members on incremental lift studies, developing reporting practices, and creating training curriculum to enhance team’s skills.
  • Oversee launch process.
  • Collaborate with Account Management and Sales teams to align campaign structure & and reporting to deliver client business goals.
  • Provide customer insight to Product team for new features, functionality and enhancements. 
  • Bring data driven approach to client relationships.
  • Implement operations processes with a metrics driven approach.
  • Quality assurance on Supply (Operational) Plans.
  • Quality assurance on Campaign Management Team’s functions.
  • Collaborate with data operations teams on pricing & supply management to create wins for our accounts..

Qualifications:

  • Bachelor’s degree; 7-10 years of experience managing performance and data in a media or marketing environment for an agency or brand; 3+ years’ experience leading a team
  • Attribution and incrementality expert highly preferred
  • Knowledge of SA360, Adobe, Kenshoo, and AppsFlyer/Kochava
  • Strategic thinker who is comfortable using data & insights to identify and solve problems, and build effective teams
  • Client facing, can translate customer needs into actionable deliverables
  • Demonstrated success in an operational environment delivering for clients
  • A team player who knows how to motivate teams and clear obstacles to deliver excellent results
  • Proven ability to set clear and deliverable goals – demonstrate tenacity and a commitment to deliver and be accountable for results
  • Experienced at utilizing reporting tools to optimize performance and generate high-impact management reporting
  • Ability to thrive in a fast-paced, deadline-driven, high growth environment
  • Self-motivated, proactive team player who is not afraid to roll up your sleeves and dive deep into problems to identify new solutions
  • Excellent problem solving skills with attention to detail and a drive to deliver excellent results
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AkkaFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • GrooveEmail

Location

Located just south of Times Square with tons of great lunch spots! The office is an easy commute for all with train and bus stops being close by.

An Insider's view of adMarketplace

What are some social events your company does?

Since I've started working at adMarketplace my favorite event has been the Halloween party, where we had great food and everybody dressed up! Some other events that stand out include the Holiday Ugly Sweater party and an Escape Room night! These events are a great way to get to know people across different teams.

Ciara

Content Marketing Specialist

How does the company support your career growth?

As young employees it's important for us to join a place where we can learn and grow in our careers. At adMarketplace you're on a path of becoming a better individual both personally and professionally.

We offer continued education and training classes for all our executives to take as part of their career development and growth.

Daniil

Senior Director, Supply Operations

What is your vision for the company?

To continue to create a culture that is inclusive, one that embodies growth and empowers our employees. Additionally, we want to make the employee experience the best it can be through trainings, team outings, wellness initiatives, catered lunches and much more.

Lonnie

VP, People & Talent Acquisition

What makes someone successful on your team?

Curiosity and the ability to think outside the box. Our industry is ever changing and we have a collective focus to stay ahead of the curve.

Kristin

Senior HR Manager

What are adMarketplace Perks + Benefits

adMarketplace Benefits Overview

The well-being of our employees is our top priority. We strive at adMarketplace to foster a positive work-life balance, as well as career growth and development. We also pride ourselves on an inclusive and diverse culture.

Here at adMarketplace, we offer a number of benefits and perks to keep our employees motivated, engaged, and excited to have the opportunity to make an impact on the company's success.

From company outings to wellness initiatives, we pride ourselves on having an inclusive team environment.

Culture
Volunteer in local community
adMarketplace participates in coat drives, toy drives, as well as volunteering at soup kitchens and many other local community initiatives.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
adMarketplace's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
adMarketplace provides employees with a 401(k) matching plan managed by Slavic. We match 25% of contributions up to $2,000 per calendar year.
Company Equity
adMarketplace offers stock options to all employees through its employee profit sharing program, including vesting over a three-year period.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
adMarketplace offers pre-tax commuter benefits for all employees, as well as a bike membership with Citi Bike.
Company Outings
Game Room
Stocked Kitchen
adMarketplace has a fully stocked kitchen including unlimited snacks, coffee, tea and all the Snapple you can handle!
Some Meals Provided
We provide a free catered lunch for all employees on Fridays (check out #FoodFriday on our Instagram @adMarketplace)!
Happy Hours
Pet Friendly
Bring your dog into the office on Fridays!
Recreational Clubs
adMarketplace sponsors office sports leagues through Zog Sports. Beach volleyball and dodgeball champs!
Fitness Subsidies
We provide our employees with discounted memberships to fitness services such as Crunch Fitness, New York Health & Racquet Club, New York Sports Club and ClassPass.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
adMarketplace offers employees professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We pride ourselves on fostering a safe and healthy work environment for all employees. We continue to build on our wellness initiatives including health fairs, flu shots, and on site doctor visits.

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