We are looking for an ambitious and motivated Customer Success professional to help lead a quickly growing team into the next phase of its growth. You will help improve every facet of the team: coaching + training, setting up new processes, spearheading growth initiatives, etc. You will work cross-functionally with Sales, Product, Design, Engineering, and Marketing to make sure we are doing everything possible to grow some of our largest client relationships.

Responsibilities

• Manage our mid-market Customer Success Managers with the aim of maximizing client retention and happiness in our fastest-growing segment
• Oversee and lead new coaching + training initiatives across a wide range of areas: data analysis + presentation, client management, objection handlingImplement new processes and operations vital to scaling the team
• Travel in person to maximize relationships with top tier clients and contribute to upsells + renewals
• Work with executive team (CEO, Head of Product, VPs of CS, Sales, Marketing, Design) to translate customer feedback into specific product requirements. 

Skills & Qualifications

• Excelled in a CS/AM role (preferably at a marketing/software company or startup)
• Previous managerial experience
• Strong entrepreneurial mindset: self-motivated to work independently on tight timelines to achieve ambitious goals
• Extremely personable: excited to coach and develop employees internally and work closely with clients externally
• Extremely detail oriented and organized

Benefits & Perks

• Robust benefits package including access to various medical, dental and vision plans
• Daily company-paid lunch, customized snacks and drinks, cold-brew coffee on tap
• Excellent team offsites, regular company-wide events, and other fun stuff