DailyPay, a New York based HR-tech company, is rapidly accelerating in its mission is to help America’s Workforce take control of their financial lives. DailyPay is the pioneer in providing employees real-time access to earned wages daily, across all industries. With DailyPay, employees can pay bills on time avoiding late fees and payday loans. Many enterprise and midcap companies, including Berkshire Hathaway, Boston Market, Vera Bradley, Adecco, and Burger King, have reported that DailyPay has improved employee engagement, satisfaction and retention. The company has gained traction over the last year - named “Finalist in Next Great HR Technology”, HR Tech’s “Top 10 HRMS Solutions”, PACE “Best in Show Award” Winner, CreditDonkey’s “Best Finance Technology” and 50 NYC Startups to Watch. DailyPay is backed by leading venture capital firms and world-class strategic investors; DailyPay is lighting the path to financial security.

DailyPay is looking for a proven, results-driven leader to be our Director of Customer Success. In this position, you will lead a growing organization consisting of two teams: Enterprise Partnership Management, consisting of client engagement and analytics, as well as Enterprise Implementation Management, consisting of client implementations and data operations.

As a senior leader, you will be responsible for empowering and supporting a team of implementation managers and partnership managers, leading initiatives aimed at maximizing retention, adoption, and overall customer lifetime value. The Director of Customer Success reports directly to the VP of Strategy & Operations.

As a Director of Customer Success, you must have a mix of revenue driving, technical, and consultative customer success acumen to achieve client satisfaction by achieving revenue and strategic goals. You must have strong experience in people management and developing / mentoring talent in a high-growth SaaS environment.

This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities between teams and constantly collaborate to complete tasks and deliver results. 

Responsibilities

• Manage team of high-performing customer success managers who oversee our enterprise and strategic accounts, as well as our mid-market accounts; continue to develop, mentor and coach customer success team to high levels of performance and professional development
• Hire and onboard new team members who will quickly become strong individual contributors
• Build long-term partnerships focused on retaining and driving significant revenue for our largest accounts
• Develop strategic plan to achieve target revenue goals, support team in hitting or exceeding goals
• Own the ultimate success of our customers, including initial onboarding, product adoption, retention, and growth
• Ensure that customers derive maximum value from their investments with us and fully leverage our product on an ongoing basis
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, QA, and engineeringHandle internal and client escalations with maturity and a solutions-based approach

Core Competencies & Accomplishments

• 8+ years of experience in SaaS customer success or account management experience within a digital technology environment, including 5+ years managing enterprise customer success and/or sales teams that oversee enterprise accounts
• Strong leadership capability with proven experience building and managing dynamic, collaborative, and high performing teams
• A skilled manager with a focus on recognizing, inspiring, and developing talent
• Experience scaling teams, evolving organizational structures, and maximizing resources
• Experience managing and negotiating with Fortune 1000 companies
• Selling and upselling products and solutions to executives; growing and managing your own enterprise accounts
• Technical and product competence and understanding of HR technology software
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Excellent written communication and presentation skills
• Entrepreneurial spirit with a passion for the technology space
• Proven success working in a fast-paced, high growth environment

About DailyPay:

At DailyPay, our mission is to offer people their first steps toward financial security. DailyPay partners with companies to offer employees the ability to control when they get paid. Not only does this solution empower financial wellness, but for the company, DailyPay acts as a tool to recruit, retain, and engage their workforce.

This is an opportunity to join a Series B funded financial technology company that is making an incredible impact in the market. It is an exciting time to join our growing team, where we are always learning and expanding our skill sets at an accelerated pace. We are a high performing, collaborative and ambitious team that is excited to make a big impact (in business and in the community).

DailyPay is dedicated to providing the environment, resources, and culture to empower and accelerate our employees professional growth and development. We believe that we are only as good as our people, so we invest in every opportunity to empower our workforce to succeed.

Full List of Benefits

Great health vision, and dental care

DailyPay provides lunch every day

Our compensation is competitive

Support in professional and career development

Monthly happy hours and fun team and company outings

Unlimited books from Amazon

Unlimited PTO