Meeting your future team:

Joining Collibra's CSM team: 

As a Director, Customer Success you will be responsible for managing a team of Customer Success Managers and Leads.  You will have an integral position within Collibra, working closely with Sales, Support, Product Management and Customer Success to ensure our customer’s success – with a focus on creating and maintaining a high performing team

The Director, Customer Success at Collibra is responsible for: 

• Support a team of Customer Success Managers and Leads with a focus on driving execution and performance 
• Identifying critical needs of our customers and mapping appropriate resources cross-functionally including product management, education, support, professional services, coaching and partners and serve as an escalation point and advocate for clients
• Driving executive engagement to gain Collibra sponsorship 
• Partnering closely with Regional Sales Managers other internal stakeholders to provide input into account planning and drive growth

• Champion and drive projects that will improve the larger Global Customer Success Organization
• Serve as an ambassador for Customer Success internally and externally

You Have:

• Significant experience managing high performing SaaS Customer Success teams carrying and achieving quota
• Worked in a flexible, high-paced environment, supporting a high volume of accounts
• Proven track record scaling adoption and identifying/remediating risk plays across a CSM team
• Identified and drove solutions to productivity, efficiency, churn, expansion or other CS challenges at a global level.
• Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders
• Worked in a non-traditional office environment using virtual teaming and working remotely

You Are:

• Focused on execution excellence and able to embrace and leverage change
• Curious and positive with a passion to learn, innovate, and improve
• Able to positively influence internal and external stakeholders through strong interpersonal skills
• Able to articulate the importance and value of Collibra to Business and IT executives
• Preferable based in the Pacific Time zone.
• Willing to travel up to 50% in a post-pandemic world

Measuring Success:

Reporting to the Senior Director, Customer Success, measures of success are: 

• Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, meet with your CSM team
• Within your 3rd month, you will be fully ramped, have begun account planning, introduced to key customers and created an established cadence with your team
• Within your 6th month, you began delivering results and be a visible leader within the EMEA region and the broader Customer Success team

Benefits at Collibra:

We strive to provide all Collibrians competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefit programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

• {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, giving back and allyship & belonging.
  

• {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, carer’s leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  

• {Be}Kind: CollibraForGood, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
  

• {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons - all of which you’re actively encouraged to use!
  

• {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, development programs, employee rewards & recognition and more!
  
• {Be}Together: Community and belonging with our ERGs and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI counsel, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more!), snacks, catered lunches and team offsites!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer - it’s directly tied to our core value, “open, direct, and kind”. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire, and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.