Celonis
We help companies reveal & fix inefficiencies they can’t see in order to perform at levels they never thought possible.
New York, NY
Remote

Director, Customer Value - Nordics

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Start your next career step at Celonis, one of the fastest growing global tech companies worldwide

We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Director, Customer Value - Nordics.

The Team:

We are building a world-class Customer Value Management team to work in collaboration with our clients, committed to ensuring they realise Business Value and their Transformation goals.  The team is scaling across EMEA and we are presently hiring a Director, Customer Value to support our growth across the Nordics, you will be based from our Stockholm or Copenhagen office, reporting into our Senior Director. 

As the strategic partner to your clients you will work together with Sales, Implementation, Value Architects and Program Management ensuring our commitment to customer success is achieved from initial roll-out to the point of renewal and expansion. 

The Role:

As Director, Customer Value you will have the opportunity to work with the world’s leading organisations, integrating into their business to fully understand their company goals. With the full power of the Celonis process mining technology and Execution Management System, you will set the strategic direction for your clients’ digital transformation, enabling their entire organisation to leverage Celonis and meet their Business objectives. 

A preferred candidate will  bring a background in consulting or SaaS and ideally expertise in Business Process Optimisation. You’ll have demonstrable experience managing and growing enterprise level customers, overseeing the delivery of large digital transformation engagements and managing executive-level client relationships.

The work you will do:

  • Own and develop a portfolio of approx. 3- 6 Strategic Client Accounts and be accountable for the Business Value Generation ultimately leading to customer retention, adoption and expansion
  • Inspire the strategic direction of the digital transformation program and guide the customer on how to leverage Celonis across their entire organisation to achieve their business goals and objectives 
  • Own key activities in the customer lifecycle, such as Value Planning, Adoption Workshops and regular Executive Business Reviews
  • Secure the timely and successful renewal of the entire software subscription working closely with relevant internal stakeholder to support the expansion of the Celonis footprint within the account
  • Partner with the Project Lead / PMO to ensure timely and high-quality deployments of the Celonis technology that meet customer requirements, accelerate time to first value and drive measurable business value
  • Ensure that Celonis is adopted across the organisation through a rigorous and comprehensive change management and enablement program 
  • Oversee all aspects of the customer journey including project prioritisation, day-to-day engagement, escalations, resourcing and deliverables
  • Build and maintain strong relationships with C-level customer executives, ensuring strong advocacy and support at the highest level of the Celonis platform

The qualifications you need:

  • Have 12+ years demonstrable experience delivering business value through the optimisation of SaaS or business systems, within a customer success, strategy consultant or management consultant role
  • Have strong experience in driving large scale digital transformation / IT transformation / process re-engineering engagements and implementations
  • Have extensive experience in achieving business objectives and creating tangible value through the deployment of software solutions 
  • Are able to navigate large global organisations and have the power of persuasion through data, facts, confidence and relevant business networks
  • Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
  • Possess a natural and consultative approach when engaging with Senior Executives
  • Are a strong team player who inspires the team with a patient and entrepreneurial leadership style 
  • Have overall strong communication skills and are fluent in English and ideally Danish or Swedish 
  • Ability to travel & visit customer onsite in the future

What Celonis can offer you:

  • The unique opportunity to work within a new category of technology, Execution Management
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
  • Great compensation and benefits packages (stock options, generous time off, parental leave, and more)
  • Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future


About Us:

Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better


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What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 24 weeks of paid leave for main carers and 12 weeks for supporting carers, new hire equity grants with annual refreshes and merit-based awards, 401(k) matching, a fully stocked kitchen, & a global onboarding experience to meet Celonauts around the globe.

Culture
Volunteer in local community
Through Celonis Impact Days, every Celonaut has the opportunity to do something of significance that makes families, the communities we live in, our work, society, and the environment better.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
We offer and strive to enhance various training options and educational resources on unconscious bias and other hurdles that can impair diversity to ensure the best decisions alongside our values.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Online-Yoga-Classes and access to many workdouts, mindfulness trainings via Headspace.
Mental health benefits
Access to Headspace.
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We're better supporting all parents, no matter how they welcome a child, with expanded benefits including up to 24 weeks fully paid leave for the primary parent, & 12 weeks for the supporting parent.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Celonis has an unlimited PTO policy
Paid volunteer time
Celonis encourages employees to give back on designated Impact Days three times per year.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Celonis provides catered breakfast every Tuesday along with cereal, fruit, and other snacks available daily.
Company-sponsored happy hours
Every Thursday, our workplace services team hosts happy hours and fun events for Celonauts after work.
Pet friendly
Fitness stipend
Celonis offers a subsidized Gympass membership for all NYC Celonauts.
Professional Development Benefits
Job training & conferences
Celonis offers employees professional development opportunities, including annual individual budget for training.
Promote from within
Mentorship program
Continuing education stipend
Every Celonaut is allotted an annual Learning Grant for professional development.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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