Director, Field Account Management (Remote)

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Looking for a job to get you out of bed?

Casper is looking for a Remote Director of Field Account Management for our expanding wholesale partnerships. Reporting to Casper’s VP Wholesale, this role will build the organization to execute on Casper brand and product training across hundreds of stores through the US, Canada, and UK. This role will be accountable for three priorities - partner with the Wholesale Sales team and customers to clarify norms and understand opportunities for each partner; build and lead a team of market brand representatives to deliver in-store training and capture feedback; collaborate with a network of internal Casper teams for needed content and support. This leader will analyze the feedback and identify trends and opportunities sharing in the accountability for the sell-through and growth of market share, in addition to continually improving store line relationships. 

Casper (casper.com) was created to re-imagine sleep from the ground up, beginning with its obsessively engineered, outrageously comfortable mattress. All of Casper’s sleep products — including its pillow, bedding, and furniture — are developed in-house by the company’s award-winning R&D team in San Francisco. Casper was named one of Fast Company’s Most Innovative Companies in the World and its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do

Act as a Brand Ambassador of Casper and manage relationships with wholesale partners

  • Work with sales leadership to develop overall partner strategy and ensure impact of the program with local partner leadership 
  • Continually improve execution with current partners and new partner integration
  • Template and document all program components for export to future distribution partners and subsidiaries
  • Contribute to revenue growth by participating in the optimization of retail relationships and development of new business.

Build and lead a distributed team of brand representatives

  • Develop a scalable organization to support all of Casper’s current and future wholesale partners through store visits and building local relationships
  • Ensure the effective roll out of partner training sessions for in-store associates on the Casper Brand, Product knowledge, Sleep and brand specific selling
  • Develop and administer annual growth plan and associated budget aligned to revenue growth objectives
  • Oversee and execute launches and collateral roll out
  • Ensure consistent coordination and operational execution by partner - including brand training selling tools, collateral, visual execution, product maintenance
  • Evaluate stock positions where appropriate
  • Develop approach and tools for representatives to regularly assess and share feedback on status of our relationship and in-store positioning in relation to competitors

Manage in store team schedules aligned to:

  • Partner methodology conventions for training and in store presentations
  • Tiered opportunities and trends for sell through by account and by door
  • Opportunities for growth of product slots and shelf space; monitor competitor opportunities
  • Identifying and executing on ancillary category growth in partnership with Account Executives

Effectively manage team within budget 

  • Develop team growth by partner by geography
  • Create efficiency in scheduling, visits and travel
  • Develop, implement and have accountability for overall field expense objectives
  • Identify solution for the automation in expense management

Collateral Development and execution

  • Represent the channel as the primary contact for in store fixtures, collateral and marketing requests
  • Develop, track and maintain distribution of collateral 
  • Develop annual growth plans and budgets
  • Partner with Wholesale Director on the planning and execution of in store marketing opportunities
  • Manage inventory of fixtures and collateral including replenishments in collaboration with procurement team

Collaborate with central Casper Teams 

  • Guide the Visual Merchandising and Environments Design teams on visual and display needs by partner
  • Work with Procurement on fixture purchases and distribution
  • Partner with Learning & Development on assessing and meeting training needs by account including new content development or updates, facilitation or train-the-trainer support, and reporting on training execution (digital modules, brand, product and sleep marketing)
  • Work with Marketing on brand and product messaging and associated assets
  • Collaborate with finance on monthly budget and expense planning

Analyze feedback from team and regularly share insights with Wholesale leadership team  

  • Inform account sales executives on status of relationships and any challenges to meeting partner needs
  • Assess and report on Casper’s positioning in relation to other brands by account
  • Proactively look for ways to improve sales performance as well as local or regional relationships through field team activities
  • Develop and participate in market strategy, activities and meetings
Our dream candidate
  • 10+ years experience developing and executing in-store sales growth optimization and training programs across multiple accounts in a wholesale channel
  • Experience in the furniture, bedding and home goods industries preferred
  • Relevant experience in running nationally distributed multi-account sales enablement programs
  • Experience working in most designated market areas or geographies across North America
  • 5 years’ or more experience developing and leading teams of a distributed nature
  • Thrives in a cross-functional, highly collaborative environment
  • Highly structured and organized
  • Ability to travel approximately 50%
The syrup on your waffles
  • Participation in our HQ bonus program for some splurging and equity so that you’re part of the Casper family.
  • Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
  • Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
  • Unlimited vacation policy.  If you need time off just take it; we trust you!
  • Catered lunches twice a week to give you time to catch up with your teammate
  • Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
  • A full gifted bed set when you join and product discounts for friends and family!

 

If you dream about this stuff this job is probably right for you.  We look forward to learning more about you!

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement

Location

3 World Trade, New York, NY 10007

An Insider's view of Casper

What's something quirky about your company?

Casper is a sleep company that aims to awaken the potential of a well-rested world —not just for our customers but our employees too! I was amazed that employees get to “sleep in” the Monday following daylight savings time, letting us catch up on the hour we lost!

Hannah

Engineering Manager

What's the biggest problem your team is solving?

Managing the supply chain network's efficiency as the company continues to grow. . With multiple variations of size, color, and packaging to meet all of our sales channel needs, we have to be diligent and proactive to ensure that our manufacturers have a plan on what our production requirements are 3-4 months in advance.

Aaron

Supply Planning Manager

What makes someone successful on your team?

Success on my team means someone who is not only a subject matter expert but possesses a true passion and curiosity to solve complex problems, mine for insights and think creatively. Success also means building strong relationships across the organization, being highly collaborative and serving as a ‘go-to’ resource across the enterprise.

Katie

VP, Performance Media

What is your vision for the company?

Our mission: awaken the potential of a well-rested world. If you're better rested, you're able to fulfill everything else you want to do in the world. Casper is leading a movement in the importance of sleep, inspiring people to invest in their rest and creating the best products and services for better sleep.

Neil

Chief Strategy Officer & Co-Founder

How do you collaborate with other teams in the company?

The Creative team at Casper collaborates with every team. Within our own organization, we have Product Design, Digital Design, Environmental Design & Brand Creative - so there is obvious cross-disciplinary collaboration. We also work with Marketing, Retail, Wholesale, Ops, and others to bring our brand and products to life across all channels

June

Senior Director, Marketing Operations

What are Casper Perks + Benefits

Casper Benefits Overview

The syrup on your waffles
1) Participation in our HQ bonus program for some splurging and equity so that you’re part of the Casper family.
2) Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
3) Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
4) Unlimited vacation policy. If you need time off just take it; we trust you!
5) Catered lunches twice a week to give you time to catch up with your teammate
6) Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
7) A full gifted bed set when you join and product discounts for friends and family!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours, Core hours.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
More Jobs at Casper13 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
New York
Product
new
New York
Project Mgmt
new
New York
Finance
new
New York
Operations
new
New York
Data + Analytics
new
New York
HR
new
New York
Data + Analytics
new
New York
Operations
new
New York
Developer
new
New York
Marketing
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Casper's full profileSee more Casper jobs