Director of Onboarding

| Greater NYC Area | Hybrid
Sorry, this job was removed at 11:56 a.m. (EST) on Tuesday, August 17, 2021
Find out who's hiring in Greater NYC Area.
See all Sales jobs in Greater NYC Area
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Smartly.io is growing rapidly and in order to deliver the best possible customer experience we are constantly striving to iterate and improve upon our approach to onboarding customers to our market leading SaaS advertising platform.

We are forming a new team within our Professional Services group dedicated to onboarding customers and we are looking for a strong leader to establish the team and ways of working, leveraging existing Smartly.io best practices coupled with your experience of best-in-class approaches to successful SaaS onboarding.

As the Director of Onboarding at Smartly.io you will...

  • Lead a global team of Onboarding Project Managers across Americas, EMEA and APAC
  • Design and execute a plan to deliver specialized onboarding services for customers to accelerate time-to-value and help them unlock the full value of their investment in Smartly.io products and services
  • Set quarterly OKRs together with the team that align with the overall goals of the business and our strategic initiatives
  • Become a subject matter expert on Smartly's products and services and bring the necessary domain knowledge so that you can support the team in designing the onboarding experience
  • Partner with Sales and Pre-Sales Engineering at a leadership level to ensure close collaboration between these groups, seamless handover of information and alleviating any potential bottlenecks, communication breakdown or points of failure
  • Establish a set of KPIs and measures of your team’s success and ensure visibility across the organization into the status of onboarding and the overall progress of this group
  • Track and report on key milestones in onboarding, collaborating effectively to support Customer Success Managers and Client Partners in ensuring customer satisfaction, adoption and retention
  • Configure and deploy necessary tools and software to facilitate effective workflow and you will design and redefine processes to maximize efficiency
  • Champion and contribute to the timely provision of detailed product feedback to our product and engineering teams to inform how we advance our products to best support customers
  • Act as a senior point of escalation for internal teams and customers for all onboarding projects

We are looking for you if you have…

  • 7+ years leading and developing global multi-disciplinary teams
  • 5+ years project management experience with formal project management qualifications a plus
  • 5+ years experience in SaaS or professional services roles or similar
  • 3+ years experience in digital advertising and/or ad-tech
  • The ability to negotiate and influence at all levels within Smartly and the customer's organization
  • Strong written communication and presentation skills
  • Are detailed oriented, analytical and ultra-organized


#LI-MD


Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 450 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at [email protected].

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RubyLanguages
    • TypeScriptLanguages
    • FlowLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WebflowCMS
    • HubspotCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration

Location

We put Smartlies' health first. While we have created more flexibility for Smartlies to choose where they work, we continue to follow all local health measures to ensure that our New York office remains open and safe for all who choose to come in.

An Insider's view of Smartly

What projects are you most excited about?

At Smartly.io we are most excited about continuing to work with our partners to solve challenges and better enable them to enhance their performance on paid social. Many brands we work with have been focusing more and more on creative so it's no surprise that Smartly has as well. I've seen our Creative solutions evolve so much in the last two years

Corinne

VP US East

What are some things you learned at the company?

Open communication is encouraged at all levels of Smartly.io, it's a big part of the culture. I enjoy the interesting challenges that come from working with customers, and having the autonomy to push your idea's forward and work on things you're interested in or want to add to your skillset.

Malachy

Customer Solutions Engineer

How do your team's ideas influence the company's direction?

We foster transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

CEO & Founder

What are Smartly Perks + Benefits

Smartly Benefits Overview

Smartly.io’s benefits are meant to ensure that employees stay healthy, well, and energized in different life situations. Smartly.io supports employees so that everyone can focus on learning and creating positive impact in their role.

Growth-minded colleagues. Competitive salaries & option plans. Full five weeks of paid vacation. Paid parental leave. Health coverage. Wellness benefit. Reimbursement flexibility. Opportunities to rotate to our offices across the globe. Get your own laptop + smartphone. Weekly lunches. Opportunities to attend industry events. Team stipends for activities while not in the office.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
5 Weeks Per Year
Paid volunteer time
Paid holidays
Paid sick days
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
One-time Benefit for New Hires
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

More Jobs at Smartly

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SmartlyFind similar jobs like this