Director of Onboarding
Smartly.io is growing rapidly and in order to deliver the best possible customer experience we are constantly striving to iterate and improve upon our approach to onboarding customers to our market leading SaaS advertising platform.
We are forming a new team within our Professional Services group dedicated to onboarding customers and we are looking for a strong leader to establish the team and ways of working, leveraging existing Smartly.io best practices coupled with your experience of best-in-class approaches to successful SaaS onboarding.
As the Director of Onboarding at Smartly.io you will...
- Lead a global team of Onboarding Project Managers across Americas, EMEA and APAC
- Design and execute a plan to deliver specialized onboarding services for customers to accelerate time-to-value and help them unlock the full value of their investment in Smartly.io products and services
- Set quarterly OKRs together with the team that align with the overall goals of the business and our strategic initiatives
- Become a subject matter expert on Smartly's products and services and bring the necessary domain knowledge so that you can support the team in designing the onboarding experience
- Partner with Sales and Pre-Sales Engineering at a leadership level to ensure close collaboration between these groups, seamless handover of information and alleviating any potential bottlenecks, communication breakdown or points of failure
- Establish a set of KPIs and measures of your team’s success and ensure visibility across the organization into the status of onboarding and the overall progress of this group
- Track and report on key milestones in onboarding, collaborating effectively to support Customer Success Managers and Client Partners in ensuring customer satisfaction, adoption and retention
- Configure and deploy necessary tools and software to facilitate effective workflow and you will design and redefine processes to maximize efficiency
- Champion and contribute to the timely provision of detailed product feedback to our product and engineering teams to inform how we advance our products to best support customers
- Act as a senior point of escalation for internal teams and customers for all onboarding projects
We are looking for you if you have…
- 7+ years leading and developing global multi-disciplinary teams
- 5+ years project management experience with formal project management qualifications a plus
- 5+ years experience in SaaS or professional services roles or similar
- 3+ years experience in digital advertising and/or ad-tech
- The ability to negotiate and influence at all levels within Smartly and the customer's organization
- Strong written communication and presentation skills
- Are detailed oriented, analytical and ultra-organized
#LI-MD
Meet Smartly.io
Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.
We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters.
As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 450 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.
Reasonable accommodation for people with disabilities
Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at [email protected].