LeafLink
New York, NY

Director of Retail Sales and Engagement

| Greater NYC Area
Apply now
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About LeafLink

LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.

With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $1 billion in wholesale cannabis orders - you can learn more about our history and path to $1B here http://firstbillion.leaflink.com/.

Our team, backed by funding from leading VC's, including Thrive Capital and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!

The Role

Our relationships with our retail buyers are vital to the success of our b2b marketplace. As such, we are seeking an experienced Director of Retail Sales and Engagement to own our retailer account strategy at LeafLink. Reporting into our VP of Revenue, you will manage and grow our Retail Engagement team, defining best practices across onboarding, training, business reviews, and up-selling that will drive both GMV and revenue across our dispensary clients. You will define what it means to evolve our retailer users into true, trusted partners and operationalize it across the retailer’s customer journey.

As we continue to develop new services and offerings for our retail customers, you will be responsible for working together with key internal stakeholders to develop, launch, and optimize their go-to-market strategy. You will ultimately define and own resulting revenue targets and KPIs. This will require strong collaboration with executives, business line owners, Product & Engineering, and Marketing. You will coach and educate your team on these new initiatives, helping them achieve success in an exciting, rapidly evolving set of goals and responsibilities.

This role is for self-starters and entrepreneurial-minded leaders who are long-term strategic thinkers while also versatile in being able to execute near-term objectives. You are a good fit for this position if you are a goal-oriented overachiever, inherently positive and direct individual, willing to explore new paths that require rapid-learning. 

Responsibilities 
  • Define and operationalize LeafLink’s retailer engagement strategy across the retailer’s customer journey on LeafLink.
  • Manage and grow our Retail Engagement team in alignment with our goal of becoming true partners with our retail customers.
  • Own GMV and revenue targets for the retailer customer base, working across teams and across business lines to develop go-to-market strategies for new offerings.
  • Partner with the Product team to synthesize and relay retailer feedback, serving as the voice of the customer.
  • Willingness to travel up to 20% of the time
Qualifications
  • Bachelor’s degree required
  • 7+ years of experience
  • You are a skilled manager with a verifiable track record of growing and coaching teams that meet/exceed revenue goals and are recognized for their success.  
  • You have a proven track record of successfully developing and launching the go-to-market strategy for new revenue streams or product offerings within an existing customer base.
  • You are a strong communicator - possessing both written and verbal communication skills, you can develop presentations with clear narratives and compelling solutions.
  • You understand that due to the nature of this role, external partners can change your day’s plan with little/minimal notice. You understand that some late nights, unplanned challenges, and communications outside of traditional business hours are part of the job.
  • You possess the ability to excel in a fast-paced startup, and you thrive in a market that is constantly evolving and changing.
  • Experience working with retail clients and/or a software or SaaS offering is strongly preferred.
  • A solid understanding of the current landscape in the legalized cannabis industry is a strong plus
Benefits
  • Flexible PTO to give our employees a little extra R&R when they need it  
  • Competitive compensation and 401k 
  • Comprehensive health coverage (medical, dental, vision) 
  • Commuter Benefits through a Flexible Spending Account
  • A robust stock option plan to give our employees a direct stake in LeafLink’s success

LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here.

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Where we are

In the heart of the Financial District, we're accessible to most subway lines, the path train, and ferries, with almost too many lunch options!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • VueLibraries
    • DjangoLibraries
    • DjangoFrameworks
    • VueFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • LeafLink CRMCRM
    • MailChimpEmail
    • Google InboxEmail
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What are LeafLink Perks + Benefits

LeafLink Benefits Overview

LeafLink provides:

- Flexible PTO to give our employees a little extra R&R
- Competitive compensation and 401k
- Comprehensive health coverage (medical, dental, vision)
- Commuter Benefits through a Flexible Spending Account
- A robust stock option plan to give our employees a direct stake in LeafLink’s success

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Leaflink offers voluntary long-term and short-term disability plans.
Dental Benefits
LeafLink's dental plan has no deductible and covers 100% of preventative services, including X-rays, and has a $5 co-pay.
Vision Benefits
Our vision plan covers annual eye exams and lenses after a $20 copay. Frames and contact lenses are covered up to $100 annually.
Health Insurance Benefits
Leaflink offers a range of Aetna plans that cover both in network and out of network providers, and have copays as low as $20. We also have complimentary enrollment in One Medical and Teladoc.
Life Insurance
Our voluntary Life Insurance plans offer our employees financial stability and security.
Wellness Programs
LeafLink offers discounted Gym memberships to its full time employees.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
LeafLink's 401k plan offers a broad range of available funds, including Vanguard, Fidelity, and American Funds.
Company Equity
LeafLink offers stock options through our Stock Option Plan.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Leaflink's Flexible PTO policy allows our team to execute ferociously, with the knowledge that they will be able to rest and recharge when they need to.
Paid Volunteer Time
Paid Holidays
Leaflink offers 11 days per year for Major Holiday observance.
Paid Sick Days
Perks & Discounts
Casual Dress
LeafLink's casual dress policy allows our employees to work however they feel most comfortable, whether that be in tie-die t-shirts and shorts or jeans and a sweatshirt.
Commuter Benefits
LeafLink offers pre-tax commuter benefits to all full time employees.
Company Outings
LeafLink has quarterly team outings, an annual holiday party, and an annual incentive trip.
Stocked Kitchen
LeafLink offers unlimited snacks, tea and coffee.
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LeafLink has a generous annual budget for attending industry conferences and events.
Lunch and learns
Promote from within

An Insider's view of LeafLink

How do you collaborate with other teams in the company?

On a large scale, the LeafLink team collaborates during “Huddle Booze Report” (HBR), a biweekly meeting where team leaders present on company KPIs, accomplishments, and challenges (with some beers). Every member of the team is welcome to comment or ask questions, bringing forth their thoughts and ideas.

Claire

Director of Operations, Marketplace

How has your career grown since starting at the company?

As cliche as it may sound, one of my favorite things at LeafLink is that no day is ever the same. I’m excited to go into the office every single day to see what the day brings. At LeafLink, EVERYONE has a voice. In addition to the breakout success our service saw in California, my life also drastically changed. I saw my earnings increase over 300%

Josh

Account Executive, LA Manager

How do you make yourself accessible to the rest of the team?

As co-founder and CTO it’s important for me to maintain official communication channels with teams and individuals. We have various meetings that bring leadership together with teams which include sprint demos, retrospects, daily standups and one on one meetings. Open communication supports alignment and productivity something we are all about here

Zach

Co-Founder and CTO

LeafLink Careers In NYC
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