Director, Sales & Customer Success

| Greater NYC Area
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We are:
Wix's Account Management team. We're focused on helping growing businesses and web professionals find success through the Wix platform and business solutions. We're growing fast, support each other, and are focused on continuous quality and improvement for both our clients and our teams. Our mission is to maximize the success of our clients by truly understanding their business goals, and guiding them to use products and services in our suite to achieve them.
We're looking for a Director, Sales & Customer Success to directly manage leaders of Sales and Customer Success Managers - building, nurturing, motivating and enriching their team. Your team will act as product experts and specialists to ensure users convert to Wix and achieve initial business success with our products.
You are:
An experienced, nurturing leader who has developed junior managers and led significant change within an organization with 5+ years of experience leading and coaching a team, and 5+ years of experience in inbound sales with a customer focus, customer success onboarding, or account management. You've worked with growing businesses or SMBs, and may have experience in digital marketing or eCommerce. You can inspire your team to ensure it delivers and develops at a high level. If you have experience working with accounts in a partners model or working in a startup environment, that's a plus!
As a Director, Sales & Customer Success you will:
  • Manage the management team of onboarding CSMs/AMs
  • Manage the management team of SDR + transactional sellers via chat and other channels
  • Empower the team to help build a playbook for new Wix users
  • Partner with our Marketing team to improve our onboarding methodology, creating human touchpoints in addition to experiences that help make our users successful
  • Lead the development of processes for a newly created and fast growing team
  • Own the overall team performance and pacing towards all monthly and quarterly goals
  • Report regularly on data, activity and performance of the team
  • Identify new prospective lead sources and opportunities within your team's lead flow
  • Act as a senior point of contact and escalation point for Wix customers
  • Lead relationships with other departments at Wix to ensure that customer needs are understood and met

While the U.S. Wix team is WFH during Covid-19, at this time we are seeking NYC-based candidates who are able and willing to work on-site in a hybrid model once we return to the office.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Located in the Meatpacking District. Close to the Path Train, bike paths, and the Whitney Museum.

An Insider's view of Wix

How does your team reward individual success?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

What does your typical day look like?

One of the great things about Wix is how dynamic it is. My day is usually a mixture of 1:1 check-ins, team meetings, an interview or two, and longer-term projects, such as working with colleagues to make onboarding even better or develop training programs. There’s always something new and interesting to do!

Jenny

People Partner

What makes someone successful on your team?

I’m always looking for writers who ask good questions. The teams I work on are relatively new, so encouraging discussions about how to best get our message across to different audiences goes a long way to laying the foundation for future success. And the great thing about Wix, is that questions are always welcome.

Josh

Content Lead, New Businesses

How do you empower your team to be more creative?

We embrace change: we are still a "startup team" testing new ideas and demonstrating our impact to our customers and internally.

We believe in teamwork: it's more important than ever to demonstrate your ability to help teammates.

We “run with it”: our most successful Account Managers take an idea and execute with little to no guidance.

Alana

VP, Account Management

What projects are you most excited about?

Going into the role of a Senior AE, I didn’t realize was how valuable my 2 years at Wix were going to be for a team full of new faces. I’m excited to run my own sales training for the floor. As I prepare, I recognize how much I’ve progressed in my sales career, and it’s humbling to help other reps learn from my trial and error.

Lauren

Senior Account Executive

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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