Director of Sales Development

| Greater NYC Area | Remote
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About MaestroQA

Our mission is to help companies across the world improve their customers’ experiences with better customer support. Our solutions streamline quality assurance practices, improve customer support coaching, and provide data-driven reporting. We’re growing rapidly to help reshape how some of the world’s fastest-growing and most innovative companies — including Zoom, Etsy, Stitch Fix, DoorDash, Lyft, and Shopify — engage with their customers.

We believe that great products are created by people with different backgrounds, cultures, skills, interests, and perspectives. At Maestro, we’re proud to work daily to build a culture of belonging, and we encourage people to be their authentic and best selves to work each day.

Equal Employment Opportunity Policy:

MaestroQA does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identitiy), national origin, political affiliation, sexual orientation, martial status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Location: This role can be based anywhere. 

Responsibilities

  • Own and build the outbound SDR function - prospect, hire, scale, and manage the SDR team. 
  • Develop, motivate and lead through inspiration, mentorship, and creative incentives.
  • Define performance metrics by which SDRs will be measured (e.g., quota, call/email activity, response rates, accounts generated, account quality, lead-to-close)
  • Report on sales metrics and forecast to senior sales management.
  • Collaborate cross functionally to effectively drive pipeline.
  • Regularly report on team/ individual results along with forecast pipeline and booking targets.
  • Make recommendations for improvement in the areas of process, efficiency and productivity.

Qualifications

  • 3+ years of relevant sales experience. 
  • SDR / BDR experience. 
  • Management experience is a plus.
  • Proven record of building outbound strategies.
  • Ability to hire, onboard, and continuously train team members.
  • Ability to successfully manage people to achieve performance goals.
  • Robust Salesforce understanding of marketing campaigns and sales metrics.
  • Experience with outbound sales tools (Gong, LinkedIn, Zoominfo, others)
  • Excellent communication, organizational, and time management skills.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AmplitudeAnalytics
    • ClubhouseManagement
    • WebflowCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • OutReachEmail

Location

We're located right in between Union Square and Washington Square - easily accessible from any part of the city with plenty of lunch options!

What are MaestroQA Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to all of the awesome perks described above, every employee receives $50 a month to go out to dinner with someone else on the team. MaestroQA is an incredibly close knit group of people that enjoys getting to know each other and spending time together!

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