We are looking for a Director of Sales Operations to lead our Sales Operations function and work closely with our Account Managers, Account Executives, Enterprise team, Project Services and SDRs to support our fast company growth. This is a key role with executive-level visibility, a finger on the pulse of the overall business, and broad impact on the trajectory of our sales organization for someone who exhibits intellectual curiosity and rigor, and a capacity of execution to tackle some of the most critical challenges we face as an organization.

Reporting to our VP of Revenue Operations, you will act as a strategic partner to the sales and operations leadership and lead high leverage projects and initiatives with the goal to help us move faster and prepare us for scale. The ideal candidate possesses strong business and sales experience and analytical skills and can not only think strategically but also get their hands dirty to optimize processes and push for change and improvements. They thrive working on projects independently as well as with a diverse set of stakeholders.

This is a key role within Operations, with broad strategic responsibilities, an opportunity to directly influence the trajectory of the business, and significant growth potential. The individual must be highly motivated, a self-starter with a strong track record of achievements, and both an obsession for rigorous work and bias for action.

Key areas that this role will lead:

• Partner with the sales team to drive process excellence, identify operational bottlenecks, and propose and implement improvements and areas of growth
• Work with the team to improve efficiency through streamlined sales reporting, systems, and processes.
• Develop processes to drive execution including sales forecasting, quota/comp planning, pipeline generation, territory coverage, etc.
• Design processes to improve quality and integrity of our sales data, and report on it to make strategic growth decisions  
• Develop training and documentation for new processes and system implementation for the Solutions team 
• Maintain consistent practices with respect to closed won process, including contracts, pricing, workflow, and SFDC documentation 
• Be responsible for SFDC evolution, while creating and maintaining dashboards and reports, and communicating insights regularly to aid management decision-making 
• Partner with Marketing to oversee effective tracking of inbound leads through automated email creation to ensure proper SFDC documentation 
• Update and maintain cross-sales leads documentation between all selling teams to ensure effective cross-selling communication and lead generation
• Utilize existing strategic sales tech solutions (for instance Outreach.io, Gong, ZoomInfo, etc.) as well as research and identify new sales systems to align with company growth  

Here's what we’re looking for:

Required:

• BS / BA Required
• Minimum of 8-10 years of sales operations experience with high tech, start-up, B2B organizations.
• Sales / sales leadership experience strongly preferred.
• Experience creating and implementing successful sales process/methodology/sales playbook initiatives
• Advanced knowledge and technical experience with Salesforce & Excel
• Experience with Sales specific technology stack strongly preferred.
• Prior experience working cross-functionally to influence without authority is a must
• Experience building out processes that maximize usability of the Sales tools to ensure data integrity
• Excellent verbal & written communication to both internal and external stakeholders
• A natural sense of urgency & collaborative mindset
• Proven track record of implementing complex business requirements within Salesforce and 3P apps
• Analytical thinker who can derive insights from data to improve process and training
• Aptitude in transforming data into narratives that help drive toward KPIs
• Ability to manage multiple projects at the same time in a fast-paced environment

This role is eligible for remote work within the U.S.

Cash Compensation:

• The base salary range for this role is $160,000 - $180,000/year. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.