Director, Sales Operations
Who we are
Rokt is expanding rapidly and globally – operating in 16+ markets worldwide, with its headquarters in NYC, and a major R&D hub in Sydney. As the global leader in ecommerce technology, Rokt powers the Transaction Moment™ of best-in-class companies including Live Nation, Groupon, Staples, Lands' End, Fanatics, GoDaddy, Vistaprint, and HelloFresh. Our mission: To make ecommerce smarter, faster, and better.
With annual revenues of more than US$200M and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our five core values: Smart with Humility, Own the Outcomes, Force for Good, Conquer New Frontiers, and Enjoy the Ride. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work.
Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.
The Role
Rokt is seeking a leader to build and lead a world-class Sales Operations team, part of the GTM organization, within Growth. The mission of this team is to increase revenue growth through effective and efficient sales processes, systems, and analytics. The right person for this role is an experienced Sales Operations leader who is able to both operate strategically at 10,000 ft and execute tactically at 10 ft. We are looking for someone who thrives when creating order from chaos and is motivated to empower the success of a sales organization.
Responsibilities
- Sales Process & Methodology: define and implement sales methodologies, continually improve cross-functional processes, and provide data-driven recommendations to maximize sales efficiency and support outstanding execution.
- Sales Forecast: design and manage the processes to support accurate and timely sales forecasting.
- Sales Systems & Reporting: ensure the effective administration of HubSpot to support clarity and accountability of sales activity and progress.
- Sales Compensation: evaluate, recommend, and manage BD compensation plans and incentive schemes to motivate the team and align incentives with company objectives.
- Sales Enablement: Lead and support BD training and best practice knowledge sharing initiatives to accelerate and maximize the productivity of the BD team.
- Team Building: attract, hire and develop outstanding talent
Requirements
- 7+ years of sales/revenue operations experience, preferably within high-growth technology or SaaS environments
- Previous accountability for implementing a new sales forecasting process
- Strong experience designing and managing enterprise technology sales compensation frameworks
- Advanced knowledge of CRM management required; preferred HubSpot experience
- Ability to drive significant change initiatives across functions and geographies
- Ability to clearly define the ambiguous requirements of sales leaders and execute on business needs
- Excellent quantitative and analytical skills
- Strong communication and interpersonal skills
- Self-motivated and able to handle multiple competing priorities
- Adaptable for the quickly changing landscape of a startup environment
Benefits
- Force for Good. We actively invest in the growth of our people and strengthening of our communities. Our NY Office is 100% vaccinated to keep our employees and community safe and healthy. This includes all Rokt’stars, clients, contractors, vendors and suppliers who will be onsite at the Rokt New York Office.
- Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high performing, high-velocity culture - we only want the brightest and the best.
- Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
- Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - Grow your career in our rapidly growing company.
- Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also believe taking time off in sync with one another is important. As such, we shut down our offices every year in late December/early January for two weeks, partially sponsored by the company. We also offer a paid Rokt’star Sabbatical for employees who have been with us 3 years or more.
- Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family. And our NYC Office is dog friendly!
- Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone enjoys the upside.
- See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - Tokyo, New York, Singapore, Sydney.
- We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.