eCommerce Manager

| Greater NYC Area
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Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs.

Mulberry is hiring for a Merchandising Manager to work closely with our retailer partners to build a modern platform transforming how insurance is priced and offered at the point of sale. As a Merchandising Manager at Mulberry, you will be working with a close-knit team with deep experience building financial products for e-commerce.

What You’ll Do:

  • Collaborate closely with the Partner Success, Sales, Product, and Marketing teams, working cross-functionally to create a relentless focus on optimization to how we merchandise our products, both internally via the product we built and externally in how we work with retailers and other partners.
  • Lead the charge on making Mulberry the leading innovator and thought-leader on how to merchandise and optimize selling product insurance online.
  • Partner with the Sales team to:
    • Join sales calls as eCommerce/merchandising/optimization expert
    • Contribute to Merchandising Proposals, specifically around expected program performance, messaging recommendations, and optimization and testing plans
    • Help refine the merchandising recommendations we communicate to prospects based on internal findings and industry best practices
    • Refine our forecasting models based on actual data
  • Collaborate with the Partner Success to:
    • Join retailer calls as eCommerce/merchandising/optimization expert
    • Iterate on Merchandising Proposals as programs progress
    • Build custom optimization and testing plans for retailers
    • Drive testing for retailers, including but not limited to placements, design, messaging, pricing, and offers
    • Analyze retailer results to draw insights and present to clients with recommendations
    • Contribute to retailer executive business reviews
  • Work closely with the Product team to:
    • Participate as part of the integrations product team for on-going  product development brainstorms, retailer feedback loop, etc.
    • Compile feedback and learnings from retailers and testing
  • Collaborate with the Marketing team on:
    • Compiling results from internal and retailers tests into best practices
    • Building enablement and marketing materials for retailers and other partners
    • Research industry trends and best practices - help distill findings into best practices for the larger Mulberry team

What We're Seeking:

  • Minimum 2 years in a client-facing position
  • Minimum 3 years working in eCommerce, online merchandising, or UX
  • Extensive experience analyzing eCommerce metrics and data
  • Experience driving optimization and testing programs for an eCommerce retailer
  • Ideally some experience working in a consultative or professional services capacity with eCommerce retailers

Ideal candidates will possess:

  • High EQ and excellent communication skills
  • Ability to work independently as well as part of a team
  • Extremely proactive problem solver, detail-oriented, with strong follow-through
  • Analytical mindset, comfortable digging into data to find insights and trends
  • Passion for all things UX, optimization, testing, and ecommerce
  • Ability to quickly understand other businesses and possess genuine curiosity and desire to help them succeed
  • Humble, coachable, and high self-awareness
  • Highly agile and flexible, comfortable in an ever-changing environment, comfortable with ambiguity
  • Passion and interest in building great technology
  • Relentless motivation to always improve, optimize, and drive greater outcomes
  • Customer-centric attitude

Benefits and Perks:

  • Competitive salary  
  • Equity
  • Full benefits, including 401(k)
  • Unlimited PTO
  • Strong, vibrant, and fun culture, with lots of virtual outings!
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Technology we use

  • Engineering
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  • Sales & Marketing
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New York, NY 10018

An Insider's view of Mulberry Technology

What’s the vibe like in the office?

The Mulberry office is the epitome of work hard, play hard. Everyone is hands on in getting things done, all ideas are welcome and learning is always encouraged. But there’s always time for a laugh and they make sure we have plenty of opportunity to connect with each other and understand the “bigger picture” we contribute to.


Partner Success Manager

What does your typical day look like?

Mornings are for black coffee & reading. We start the day with creating new features while other times we address feedback. Being in a product-driven environment, I work in our customer application by constantly improving to provide polished & effective tooling. The team is great, we crack many jokes and have plenty of fun in our new challenges.


Frontend Engineer

How does the company support your career growth?

I made the transition to the startup space two years ago. In the last two years, Mulberry has given me the opportunity to grow both personally and professionally. Furthermore, I have learned how to work in a fast-paced environment, work cross-functionally, and work with a diverse group of people.


Operations Associate

What is your vision for the company?

Mulberry is building the trust-layer for commerce. We help digital platforms grow loyalty (and revenue) by seamlessly embedding extended protection into their customer journey. With Mulberry, anyone can offer up to 10 year product insurance as an add-on online, while giving customers a best-in-class claims filing experience.


Founder & CEO

How do you empower your team to be more creative?

I have always believed that sales is an art first, a science second. While sales is metrics and strategy driven it also requires creativity to succeed. I push my team to rely on the facts but to always make sure they are asking themselves the “5 w’s” (who, what, when, where and why) to drive innovation.


Co-founder & Head of Growth

What are Mulberry Technology Perks + Benefits

Mulberry Technology Benefits Overview

Here are some of the benefits + perks of working at Mulberry:
-Competitive Salary
-1:1 ongoing training and career development
-Medical, Dental, & Vision Health Benefits
-Unlimited Paid Time off
-Strong, vibrant, and fun culture, with lots of virtual outings and team building events!

Friends outside of work
Eat lunch together
Intracompany committees
Mulberry has a culture council that comes together bi-weekly to plan and execute company-wide events that promote our values and culture. Most recently we hosted a game night!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Team workouts
Mulberry's team fitness initiatives include weekly team workouts and run challenges.
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Promote from within

Additional Perks + Benefits

Although we aren't in a physical space at this time all of these perks are geared towards connecting our employees regardless of distance. Our goal is to strengthen our culture and keep the spirit of Mulberry alive!

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