Enterprise Account Manager

| Greater NYC Area | Remote
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About MaestroQA

Our mission is to help companies across the world improve their customers’ experiences with better customer support. Our solutions streamline quality assurance practices, improve customer support coaching, and provide data-driven reporting. We’re growing rapidly to help reshape how some of the world’s fastest-growing and most innovative companies — including Zoom, Etsy, Stitch Fix, Postmates, Lyft, and Shopify — engage with their customers.

We believe that great products are created by people with different backgrounds, cultures, skills, interests, and perspectives. At Maestro, we’re proud to work daily to build a culture of belonging, and we encourage people to be their authentic and best selves to work each day.

Location this role can be based anywhere (remote). 

About the Role

MaestroQA is looking for an Enterprise Account Manager who will own a portfolio of MaestroQA’s customers, ensuring they are maximizing value through the use of our technology. You will work closely with customers to ensure they achieve their goals, build relationships with executives, and drive customer expansion.

As an early member of this key team, you’ll be instrumental in building a world-class Account Management team. This high-impact role combines equal parts sales, relationship management, and customer satisfaction.  The ideal candidate has a proven record of managing relationships at scale while driving renewals and expansions in a Saas technology company. 

Responsibilities

  • Exceed revenue goals 
  • Effectively upsell and cross-sell an assigned book of business
  • Deeply understand customers inside and out to effectively position MaestroQA’s value proposition, always linking it back to key business issues of the customer 
  • Develop and cultivate deep relationships with executives and day-to-day users 
  • Engage senior executives throughout the customer lifecycle to demonstrate MaestroQA’s value
  • Partner closely with Customer Success to ensure customers successfully grow their use of MaestroQA
  • Manage and present data and value-driven Quarterly Business Reviews with Customer Success
  • Enlist and inspire customers to participate in Maestro’s events and other marketing materials 
  • Manage and present data and value-driven Quarterly Business Reviews 
  • Enlist and inspire customers to participate in Handshake events and other marketing materials 
  • Manage overall customer loyalty, serving as an internal advocate, and escalation point to customers
  • Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team
  • Becoming a MaestroQA expert - learning the ins and outs of the customer experience space

Qualifications

  • At least 4+ years of sales experience in SaaS Enterprise Account Management 
  • A strong history of quota attainment, forecasting, and preparing account plans
  • Understanding of how to identify business needs and align to the product value
  • Sucess with an evangelical sale to executives at Fortune 1000 companies
  • Experience managing customer relationships alongside a Customer Success team 
  • Capable of usage data and results to demonstrate value and justify expansion 
  • An impeccable communicator with polished and professional sales presentation skills

Perks & Benefits of MaestroQA

  • Top of the market compensation that includes equity
  • Opportunity to get in early and help build a rocketship 
  • Work from home stipend to help you succeed in a remote environment
  • Generous time off policy to balance your work and life
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun-loving office culture

Equal Employment Opportunity Policy

MaestroQA does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AmplitudeAnalytics
    • ClubhouseManagement
    • WebflowCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • OutReachEmail

Location

We're located right in between Union Square and Washington Square - easily accessible from any part of the city with plenty of lunch options!

What are MaestroQA Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to all of the awesome perks described above, every employee receives $50 a month to go out to dinner with someone else on the team. MaestroQA is an incredibly close knit group of people that enjoys getting to know each other and spending time together!

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