Enterprise Account Manager

| Remote
Sorry, this job was removed at 7:53 a.m. (EST) on Saturday, January 29, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About MaestroQA

Our mission is to help companies across the world improve their customers’ experiences with better customer support. Our solutions streamline quality assurance practices, improve customer support coaching, and provide data-driven reporting. We’re growing rapidly to help reshape how some of the world’s fastest-growing and most innovative companies — including Zoom, Etsy, Stitch Fix, Postmates, Lyft, and Shopify — engage with their customers.

We believe that great products are created by people with different backgrounds, cultures, skills, interests, and perspectives. At Maestro, we’re proud to work daily to build a culture of belonging, and we encourage people to be their authentic and best selves to work each day.

Location this role can be based anywhere (remote). 

About the Role

MaestroQA is looking for an Enterprise Account Manager who will own a portfolio of MaestroQA’s customers, ensuring they are maximizing value through the use of our technology. You will work closely with customers to ensure they achieve their goals, build relationships with executives, and drive customer expansion.

As an early member of this key team, you’ll be instrumental in building a world-class Account Management team. This high-impact role combines equal parts sales, relationship management, and customer satisfaction.  The ideal candidate has a proven record of managing relationships at scale while driving renewals and expansions in a Saas technology company. 

Responsibilities

  • Exceed revenue goals 
  • Effectively upsell and cross-sell an assigned book of business
  • Deeply understand customers inside and out to effectively position MaestroQA’s value proposition, always linking it back to key business issues of the customer 
  • Develop and cultivate deep relationships with executives and day-to-day users 
  • Engage senior executives throughout the customer lifecycle to demonstrate MaestroQA’s value
  • Partner closely with Customer Success to ensure customers successfully grow their use of MaestroQA
  • Manage and present data and value-driven Quarterly Business Reviews with Customer Success
  • Enlist and inspire customers to participate in Maestro’s events and other marketing materials 
  • Manage and present data and value-driven Quarterly Business Reviews 
  • Enlist and inspire customers to participate in Handshake events and other marketing materials 
  • Manage overall customer loyalty, serving as an internal advocate, and escalation point to customers
  • Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team
  • Becoming a MaestroQA expert - learning the ins and outs of the customer experience space

Qualifications

  • At least 4+ years of sales experience in SaaS Enterprise Account Management 
  • A strong history of quota attainment, forecasting, and preparing account plans
  • Understanding of how to identify business needs and align to the product value
  • Sucess with an evangelical sale to executives at Fortune 1000 companies
  • Experience managing customer relationships alongside a Customer Success team 
  • Capable of usage data and results to demonstrate value and justify expansion 
  • An impeccable communicator with polished and professional sales presentation skills

Perks & Benefits of MaestroQA

  • Top of the market compensation that includes equity
  • Opportunity to get in early and help build a rocketship 
  • Work from home stipend to help you succeed in a remote environment
  • Generous time off policy to balance your work and life
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun-loving office culture

Equal Employment Opportunity Policy

MaestroQA does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • CSSLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • FluxLibraries
    • LodashLibraries
    • ReactLibraries
    • ReduxLibraries
    • CircleCIFrameworks
    • CypressFrameworks
    • DjangoFrameworks
    • DockerFrameworks
    • FlaskFrameworks
    • JestFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • OAuthFrameworks
    • Ruby on RailsFrameworks
    • DynamoDBDatabases
    • MongoDBDatabases
    • NoSQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • TrelloManagement
    • ClubhouseManagement
    • WebflowCMS
    • Adobe BizibleCRM
    • DocuSignCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • SendGridEmail
    • mixmaxEmail
    • MarketoLead Gen
    • LeadIQLead Gen
    • LinkedIn Sales NavigatorLead Gen

Location

Our head office is located right in between Union Square and Washington Square - easily accessible from any part of the city with plenty of lunch options!

An Insider's view of MaestroQA

How does your team reward individual success?

Good performances result in opportunities for great performances! When you prove you can do something well you get opportunities to teach others, build new processes & help the company grow. This doesn't mean "Let's heap more work on Ben!" It simply means, you're rewarded with a chance to shape your role around what you want to do the most.

Ben

Customer Success Manager, Mid-Market

What does your typical day look like?

Every day at Maestro is different and I love it! I am never bored and am constantly given an opportunity to grow. Any challenge that we face is tackled as a team and the level of collaboration and trust that we have in one another is something unique and special. We work with an amazing set of customers who I feel invested in supporting long term.

George

Senior Customer Success Manager, Strategic

What does career growth look like on your team?

There's so much opportunity to grow at Maestro. Within Sales, SDRs get promoted to AEs or AMs, where there's lots of upward mobility between segments, including the possibility to sell multi-million dollar deals. We have a strong feedback culture, which fosters fast growth, and those that are self-starters are able to help build + scale our team.

Aron

Director of Sales

What is your vision for the company?

our mission is to create a place people learn and are stimulated by their work more than anywhere else. We teach speed as a habit, emphasize structured thinking, and create space for self and team reflection. We embed our values in all parts of the employee experience, from our approach to hiring, management, culture days, and employee autonomy.

Vasu

CEO

How does your team reward individual success?

We love to promote our team members so they know they are valued & their efforts do not go unnoticed. Incentives, perks, accelerators, continuous training, and development are some of the other ways we invest in our employees.

Shantae

Lead Recruiter

What are MaestroQA Perks + Benefits

MaestroQA Benefits Overview

At Maestro, we truly value the diversity of thought, perspectives, and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide-ranging identities, embracing a culture of belonging and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.

We offer competitive salaries, stock options, benefits, and more! The biggest perk by far is stepping into a ground-floor opportunity and getting to actually build the roller coaster.

Location: Work in-office, hybrid, or 100% Remote
Compensation: Competitive Salary
Equity: Company Equity
Benefits: Medical, Vision, & Dental Coverage
Retirement: 401K & Retirement Planning
Time Off: Unlimited PTO & 10 Paid Holidays

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

MaestroQA is an incredibly close-knit group of people that enjoys getting to know each other and spending time together whenever we can. Transparency, honesty, and open feedback is built into all aspects of our culture

More Jobs at MaestroQA

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about MaestroQAFind similar jobs like this