Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities. Show up. Change lives.

The Enterprise Account Manager is responsible for the retention, success, and growth of Meetup Enterprise Pro and Sponsor clients

We’re looking for an Enterprise Account Manager to support the growth and success of an exciting new business within Meetup. The Enterprise team connects the thriving communities on Meetup with companies (e.g. brands, service providers, recruiters, etc). who wish to engage with them through a brand new sponsorship offering. We also help companies develop their own thriving communities through our Pro offering. The particular area of focus for this role will be managing the Pro Account Management team, working with the Sponsorship Sales Team, and managing new Sponsorship clients for success and growth.

Reporting to the General Manager of Enterprise, the Enterprise Account Manager is responsible for the success and growth of Enterprise Pro and Sponsorship clients.

What you get to do:

• Managing, mentoring, and developing enterprise account management processes for both Pro & Sponsorship clients
• Identifying growth opportunities with existing clients
• Building exceptional customer relationships with their accounts 
• Developing account management processes for new business opportunities
• Proactively identifying at-risk clients and coaching them towards success
• Developing low-lift methods to add value for existing clients
• Consistently identifying and delivering additional value to customers 
• Using Salesforce best practices to keep our data clean and maintain our sales pipeline

 What makes you perfect for the role:

• 4+ years experience in a customer-facing account management role.
• Have strong organizational skills to handle a high volume of accounts with ease
• Able to communicate effectively and articulately in-person, via phone/email with stakeholders at all levels - from community managers to C-Suite executives
• Be a self-starter who has a high sense of urgency and can flexibly work within undefined processes
• Educate/coach the account management team
• Background in project management
• Deep knowledge of the Meetup platform
• Educate/coach customers on strategic event management and best practices
• Experiment with different processes
• Working knowledge of Salesforce

Our team is bold, supportive, and passionate about bringing people together in real life to create a community for everyone. We care about moving fast, real-world change, and building diverse, dynamic teams. You in?