Enterprise Customer Success Manager

| Greater NYC Area | Remote
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Machine Health is the key to Global Productivity. We are on a mission to build a world where people can always rely on the machines that matter. We are all surrounded by machines and rely on them in everything we do - from the buildings in which we live and work, the goods that we consume, to the power and running water that we use. There is a significant cost and effort that goes into designing, manufacturing, installing and maintaining the machines that enable and support our daily lives.

Augury is making machines more reliable by combining two key shifts in the industry: artificial intelligence and the Internet of Things. The intersection of these trends allows Augury to provide machines with a mechanical nervous system and the awareness to optimize their own health, thereby accelerating human productivity and safety. 

As an Enterprise Customer Success Manager, you will directly impact our customers’ business by helping them achieve machine health to keep their production lines running. You'll take a strategic approach to ensure our customers onboard and adopt Augury widely and continuously gain value from our products and services.  Location is NYC or Remote.

A Day In Your Life

  • You understand how our customers work and their business challenges and coach them on leveraging Augury for machine health strategy.
  • You take pride in owning the customer experience and making sure that the customer moves swiftly across the customer lifecycle while maximizing their value with the right offerings.
  • You are a thought leader and creative in helping the customer grow in ways they may not have evaluated or anticipated.
  • You educate the customer and understand that they're always looking for new, better, and easier ways of doing their job or increasing the bottom line.
  • You engage customers using a consultative approach which positions you and Augury as the preferred long-term strategic partner. 
  • You work seamlessly with the Sales and Product teams to deliver continuous value to our customers and drive platform adoption.
  • You bring new initiatives forward by identifying opportunities for continuous improvement and implement them.

What You Bring

  • Experience: 5+ years in a B2B customer relationship management, customer success, account management, or related function in a technology-centric environment. Experience in working with global Fortune 500 companies that leverage Enterprise Technology platforms, e.g., Salesforce, CMMS, ERP systems, etc.
  • Relationship building: Proven ability with building strong relationships with customers and internal stakeholders, especially Sales and Product teams.
  • Tech savviness: Technical understanding/aptitude of machines from the Industrial manufacturing arena is a strong advantage.
  • Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.

Perks

  • Comprehensive Medical Coverage
  • 401k plan with matching
  • Stock options
  • Paid parental leave
  • Flex PTO

Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • MiroDesign
    • JIRAManagement
    • SlackManagement
    • GongManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

263 West 38th Street, 16th Floor, New York, NY 10018

An Insider's view of Augury

What's something quirky about your company?

Top 3 reasons to love Augury:
- Our mission is bold and clear, and everyone wants to achieve it together. You’ll have SO many opportunities to learn, grow, and get sh*t done.
- You have all the freedom to be yourself and pursue what interests you, for real.
- You’ll get to meet babies, dogs, and even baby goats, during all-hands calls!

Yian

Revenue Operations Manager

What does your typical day look like?

If you are a true builder, Augury is the place you'd want to be. Your mind will explode every single day, as you will learn more and create new stuff. You'll get to work with amazing people - who care deeply about the company and its mission. Definitely not for the weak at heart, but if you are ready to embrace it - you are in for a hell of a ride!

Einat

Head of Product

How has your career grown since starting at the company?

My career at Augury has grown far beyond what I could've imagined in less than a year. I started as the Office Experience Manager & now a Technical Instructional Designer (which is basically my dream job!) I was consistently given opportunities to stretch & grow myself & felt supported along the way. Augury values its people and internal mobility.

Kristen

Technical Instructional Designer

How do you empower your team to be more creative?

We hire intelligent people and make sure they are having fun while believing everything they imagine can be real. Inspired by Einstein & Picasso, we let our teams play with new technologies in hackathons, collaborate in design thinking sessions with customers, and bring inspiring lectures to provoke our thinking.

Gal

Co-Founder & CTO

How do your team's ideas influence the company's direction?

As the demand gen team, we are in a position to shape the face of the company. We are able to craft the experience for prospects & customers - from the first encounter w our brand, through the education process about what we do, all the way to purchase and adoption. We get to test different hooks and come up with new ways to grab people’s attention

Eliza

Director of Demand Creation

What are Augury Perks + Benefits

Augury Benefits Overview

Comprehensive Medical Coverage, 401k plan with matching, Stock options, Paid parental leave, Flex PTO, Phone Stipend

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
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