Enterprise Success Manager

| Greater NYC Area
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Bread is a technology company that aims to transform the way the world shops online. We build tools, technologies and APIs that allow e-commerce merchants to integrate installment loan financing and other alternative payment products anywhere in their customers’ shopping journey. Bread was founded in 2014 by financial technology veterans, and has experienced explosive growth to date. Bread, an Alliance Data Systems company, provides candidates the highly unique experience of being part of a rapidly growing fintech with the DNA and culture of a startup, while also having the considerable resources of a highly scaled, leading financial institution. This powerful combination will enable Bread to accelerate its growth to become an even greater force in the marketplace as well as provide candidates a completely unique experience. 

The Merchant Success Strategist in an integral part of our Success team at our high-growth startup. You will be responsible for tending to the day-to-day needs of our merchant partners and for building out and executing merchant trainings and business reviews. You will set the 

overall tone of your merchant relationships while being will be responsible for assigning accurate views of the health of your customers and forecasting retention and expansion opportunities within your book of business. The ideal candidate will be also able to speak confidently about the digital marketing and e-commerce space alongside broader themes that can be applied to marketing strategy. Internally, communication with various internal partners while acting as a client advocate to ensure offering optimization. On the merchant side, you will work with leaders at all levels including the C-suite, to design and implement digital marketing strategies to help merchants derive the most value from the tools Bread offers. 

Your Role at Bread 

  • Own merchant relationships to create a mutually beneficial partnership, constantly seeking expansion/growth/upsell opportunities for the client and ensuring the client understands the value Bread brings to their business 
  • Train merchants on how to use the Bread tool and market our financing product to their customers 
  • Ensure merchant compliance and drive relevant product adoption to generate high retention rates 
  • Help merchants create and deploy effective marketing initiatives around financing using a data-driven approach 
  • Work cross-functionally with Sales, Product, and Engineering to ensure that merchant wins, losses, and suggestions are recorded and iterated on 
  • Demonstrate thought leadership in digital marketing 

What we are looking for

Must Have: 

  • Digital Marketing, eCommerce or software/SaaS experience - this is a must
  • 5+ years of customer facing work experience, ideally specifically with experience working with Fortune 500 enterprise clients 
  • Exemplary written and verbal (face to face and phone/screenshare) communication skills
  • Track record of delivering high-quality outputs consistently under pressure. You thrive in a high-pressure, fast-paced environment 
  • BA / BS degree from an accredited university 
  • The ability to travel on occasion when relevant, appropriate and safe - expect that somewhere around 25% of your time will be traveling domestically 

Nice to Have: 

  • Experience using Excel to conduct data analysis - you have performed business analyses with e-commerce data, and have presented your results as a catalyst for business change/strategic decisions 
  • Passion about working with clients to help drive meaningful business results
  • Enthusiastic about problem solving and taking on a challenge - you are motivated to think creatively and execute in new areas 
  • Positive attitude and proven work ethic - you're highly motivated, thrive working independently to achieve relevant, time-sensitive goals, and enjoy dynamic environments 
  • Adept at engaging a wide audience, ranging from C-suite executives to day-to-day managers, empathetically and persuasively 
  • Able to communicate technical concepts to non-technical people
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Heap AnalyticsAnalytics
    • LookerAnalytics
    • PythonAnalytics
    • RAnalytics
    • RedshiftAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • UsertestingDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • DatanyzeLead Gen

Location

In the heart of the Flatiron district in between both Madison Square Park and Union Square Park

An Insider's view of Bread

What are some social events your company does?

We eat lunch together virtually on Fridays, as well as on Mondays to welcome our new hires, and have monthly virtual happy hours. We have virtual affinity groups for women =, people of color, and the LGBTQ+ community, and two virtual book clubs. Our culture committee also plans happy hours based in our Flatiron office or at nearby bars.

Rebecca

Office and Culture Manager

What projects are you most excited about?

A typical day at Bread is different depending on the engineer. While some engineers enjoy more autonomy, I enjoy collaborating on projects with other engineers and coming up with great solutions together. We strike a balance between stability and innovation through code reviews and guest lectures. I feel supported in my career growth here at Bread.

John

Software Engineer

What makes someone successful on your team?

We are looking for people that are willing to learn! That want to be here and have an impact. People that are willing to work hard, collaborate, and foster an environment of inclusivity.

Liz

Head of Talent

What unique initiatives do you have that encourage innovation?

One thing we like to do for our Engineers at Bread is provide the opportunity to participate in Working Groups. These are quarterly teams of 4 to 6 engineers that set out to tackle a specific engineering initiative outside of their core engineering team. This is another opportunity as an engineer at Bread to have impact across all of Engineering!

Ed Cudahy

Chief Technology Officer

How do you collaborate with other teams in the company?

One of the great things about working at Bread is the cross-functional collaboration with other teams. As an integrations engineer, I have not only learned how to intentionally build a product in a thoughtful manner from the Engineering and Product teams, but also how to be effective in a client facing role from our Sales and Success teams.

Wei

Integrations Engineer

What are Bread Perks + Benefits

Bread Benefits Overview

Health, Dental & Vision Insurance after 30 days
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)
Employee Stock Purchasing Plan (ESPP) at 15% discount (no holding period)
Flex-time Off (FTO - basically unlimited PTO)
Parental Leave
Adoption Assistance
Tuition Reimbursement
Fitness Reimbursement
Work From Home Stipend
Commuter Benefits
Team Events
Lunches
Virtual Therapy

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Ladies of Bread LGBreadTQ Bread of Color
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
We have in office yoga once a week!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Dollor for dollar up to 5% after 6 months with the company
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Bread sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Bread offers employees professional development opportunities like annual individual budget for training, the ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Bread hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
We offer $$$ annually for continuing education.
Time allotted for learning
Paid industry certifications
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Bread's full profileSee more Bread jobs