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Technical Solutions Engineer

Sisense
| Hybrid
Sorry, this job was removed at 11:27 a.m. (EST) on Friday, September 3, 2021
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SOLVE TECHNICAL CHALLENGES FOR ENTERPRISE ELITE CUSTOMERS

WHY YOU SHOULD JOIN OUR TEAM:

Our Technical Solutions Engineering team delivers white glove service to our Enterprise Elite customers. You'll be part of a team that has one of the highest SaaS NPS scores and our customers rave about us! As an Enterprise Technical Solutions Engineer you will lead the technical post-sale relationship, help with technical troubleshooting, demonstrate the product, anticipate concerns, and offer creative solutions. You will also act as a critical liaison between the customer and Sisense; sharing customer feedback with the Product Management, Sales and Engineering functions at Sisense. You will be exposed to a multitude of enterprise customers across various industries. 

The Technical Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.

HOW YOU’LL RAMP:

By Day 30…

  • You will install Sisense and learn how the product is utilized in different environments. 
  • You will better understand the Sisense Architecture and deployment structure. 
  • You will start to understand the basics of troubleshooting Sisense and associated technologies.
  • You will learn all of the internal business processes on the Technical Solutions Engineering team.
  • You will start to shadow team members and review basic tickets. 

By 60…

  • You will continue to handle tickets and shadow sessions with other team members
  • You will continue to do training on advanced Sisense topics.
  • You will schedule meetings with other stakeholders (BI Consultants, R&D, SEs) to learn how those teams interact with each other
  • You will learn more about Sisense Linux and how to install and handle Linux related issues. 
  • You will start handling more advanced requests/tickets and start managing this independently. 
  • You will assist our Enterprise Elite team members, to develop the skills for managing your own Elite client. 
  • You will be the designated Elite team member for a few Enterprise Elite accounts.

By 90…

  • You will continue to learn advanced Sisense technical topics including upgrading, multi-node troubleshooting, SSO and embedding. 
  • You will start to handle a number of tickets and requests independently.
  • You learn more about fully implementing Sisense in live, production environments. 
  • You will start handling several special projects and being designed to lead projects for Enterprise and Corporate clients. 
  • You will help develop and refine the standards and documentation for TSE involvement with Elite client accounts.

 WHAT YOU’VE ACCOMPLISHED… SO FAR:

  • You have worked in Linux and Windows environments
  • You have project managed complex technical problems that involve the C-suite of your customers
  • You have succeeded in a support environment, where you've managed transactional technical issues and large/complex technical problems
  • You have an ability to build a deep understanding of a customer’s needs and guide them to a technical solution.
  • You are a hands-on, passionate, and creative problem solver and know how to get things done with an ability to lead others to success.
  • You have experience leading multiple technical projects simultaneously
  • You have experience working on technical issues with Enterprise and Corporate level accounts.
  • You are eager to develop and refine technical relationships internally and externally.


 ABOUT SISENSE:

  • We're a passionate, venture-funded team with more than 2000 customers, including Nasdaq,  GE Healthcare, Honda, Verizon, and Philips 
  • We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
  • We have close relationships with our customers.
  • We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture.
  • We have super high customer retention — better than best in class SaaS companies.
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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • latticeProject Management

Location

1359 Broadway 4th Floor, New York, NY 10018

An Insider's view of Sisense

How would you describe the company’s work-life balance?

I've never had better work-life balance than I do here! We have a flexible hybrid work model that allows employees to take control of their own schedule. Sometimes I start my day late or schedule appointments around my meetings but then there are days I work until 8 or 9pm because I need to meet with Sisensers in APAC. I love the flexibility

Susanna

Global Diversity & Inclusion Manager

How has your career grown since starting at the company?

Coming from a smaller company, Sisense gave me the opportunity to work with a number of different tools and applications that I previously never had exposure to. My manager trusted me with projects that reached different areas of the business which allowed me to showcase what I’m truly capable of.

Dennis

Team Lead, IT Support

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower Sisensers to be their best selves and do their work!

Vicki

VP Culture & Communications

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.

Chad

Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Culture
Volunteer in local community
Partners with nonprofits
We recently launched The Sisense Foundation that helps empower NGOs by providing them with our product for free! Color of Change, MyChoices Foundation and she codes; are a few examples.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sisense's offers several Flexible Spending Accounts (FSA) through Wageworks. The programs are: Health Care FSA, Dependent Care FSA, and Commuter Benefits.
Disability insurance
Sisense's provides short-term and long-term disability.
Dental insurance
Sisense provides two options for Dental through Delta Dental: DHMO and a PPO.
Vision insurance
Sisense's Vision Service Plan is covered by VSP.
Health insurance
Sisense's health insurance plan is with Cigna and we offer three options, PPO, HSA - High, & HSA - Low.
Life insurance
Sisense offers employees who work 30 hours or more, basic Life Insurance and employees have the option to elect voluntary Term Life Insurance.
Wellness programs
Sisense's offers bi-weekly yoga classes and monthly mashups activities.
Team workouts
Mental health benefits
Sisense offers access to licensed professional counselors (health advocates).
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
We have Team Thursdays in our US offices that provide catered lunches.
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
Customized development tracks
Paid industry certifications
View full list of perks + benefits

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