The Gainsight Administrator will serve as a technical owner of our Gainsight instance, and help lead ongoing development and enhancements. You will be responsible for the day-to-day configuration, support, maintenance and improvement of our CSM platform to enhance all areas of our Customer Success and Professional Services processes. Your work will ensure the scalable, timely, and quality organization and tracking of our customer base, and ultimately help us better deliver instructional content that is transforming K-12 education.
Why You’ll Love This Role:
Unlike at most companies, you will not be a one-person show having to do everything by yourself. You’ll be part of a team made up of training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators who will work closely with you to ensure both individual and team success. You will also work closely with colleagues across the organization to identify, implement, and deploy new business processes that help drive revenue and retention and make a real impact to the business. We will look to you as a trusted advisor in helping us maximize the benefits we derive from Gainsight and our other Customer Success tools and help shape the evolution of our Customer Success tech stack.
Why We’ll Love You:
You want to play a part in building a company that is well on its way to changing the education landscape. Your curiosity results in you constantly asking how things can be done faster, easier, and better. You are also a problem solver who will approach challenges with enthusiasm and a lot of energy. You’re able to take a vague idea, ask smart questions and shape it into a reality that can be delivered. In addition to demonstrated Gainsight Administrator experience, you have working knowledge of other sales and customer success tools such as Salesforce, Outreach, FormAssembly, Skedulo, and Highspot. Gainsight Administrator Certification, or demonstrable work towards certification is desirable.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.