General Manager, Self Service Acquisition

| Greater NYC Area

General Manager, Self Service AcquisitionAbout the Self Service Business

The Self Service business wants to make Justworks work for everybody, big and small. We have built a Self Service funnel for customer enrollment so that we can continue supporting businesses of all sizes. Our intention is to continue to automate these processes to minimize the manual work we do for each prospect and maximize the number of bookings we can have through the funnel. We are a lean team and we move fast. The business today has generated about 10% of Justworks’ revenue and our aim is to try and grow that pie in the coming years. Do you want ownership over an emerging business at a fast growing and dynamic B2B software company in NYC? If so, this role, might be the one for you.

The Job

As the General Manager of Self Service you will be responsible for leading the business, team, and working closely with Product Management, Revenue Operations, Marketing and Customer Success. You will also need to be a coach to your team members. This job is interdisciplinary -- a mix of Sales, Support, and Product -- it will be your job to surface opportunities to expand the business and prioritize new flows and workstreams. You will not only be guiding the Enrollment Managers on your team, but also getting your hands dirty and not afraid to handle calls yourself if the need arises. You will build reporting and dashboards to gain insights into the business and design tools for them to be more effective with a focus on increasing productivity.

This leader will not only communicate effectively the value of Justworks but be able to teach others to as well. This is an excellent opportunity to gain a deep understanding of our marketing and sales processes and drive product improvements by increasing conversion and driving automation in the broader sales process.

In this role, you will be responsible to present at monthly executive briefings on the business and challenged to determine ROI on investments you wish to make. You will get exposure to everyone in the company from the CEO down. One of your primary responsibilities will be to work closely with Revenue Operations and Product Management in order to determine how to best scale Self Service while also leveraging the tools you build across the entire sales organization. The Sales leadership team will look to you to surface which actions are repetitive and ready for automation.

What you'll do:

  • Own Self Service as a business to ensure we increase revenue and drive it to be a larger part of the Justworks business
  • Oversee the Self Service Enrollment Managers by monitoring, mentoring, and developing them
  • Support the team of Enrollment Managers and help them efficiently convert inbound leads into new customers and achieve set revenue / lives goals
  • Understand the value proposition of Justworks and be able to speak to them with prospects and customers as well as coach others to do the same
  • Be a trusted advisor to small businesses and help them navigate their HR choices by understanding your customers’ needs and what is important to their businesses
  • Data Accuracy: It will be your responsibility to ensure that prospects are properly guided through the enrollment funnel with accurate data capture in Salesforce and internal systems.
  • Utilize reports to monitor the effectiveness of the team and changes to the program you have implemented.
  • Cultivate relationships and drive cross-functional projects across Sales, Marketing, Rev Ops, and Product Management teams
  • Maintain a continuous feedback loop around demand channels with Marketing to ensure you are driving high quality leads to the funnel
  • Work closely with the SVP to design and implement processes to increase average customer size in both Self Service and the broader business
  • Work with the Workers’ Compensation team to prioritize our customers based on their individual needs and timelines and suggesting process improvements
  • Be an advocate for Self Service with the Benefits team to ensure that needs are being met
  • Become a thought leader around company formation by helping build a reputation for Justworks in the small business community by networking with partners and attending events targeted at entrepreneurs
  • Embody the Justworks brand and be an advocate for Self Service customers
  • Share customer feedback with your team and with other teams when appropriate

The skills you’ll need:

  • A genuine desire to help small businesses and to evangelize the Justworks product
  • Analytically minded; You do not make decisions or recommendations without having data to back it up
  • Advanced at Excel; SQL and programming languages also a plus
  • An ability to prioritize your workload and see where optimization through automation or process changes is possible
  • Previous leadership experience of managing and/or mentoring others
  • An established track record of automating inefficient or manual processes
  • Track record of developing and fostering relationships at your former employers; people love working with you and collaborating with you on projects
  • Excellent and concise communication skills, especially when it comes to complicated topics. You can break it down into simple terms people can understand.
  • Strong written and verbal communication skills; you give exceptional presentations and have convincing arguments
  • A desire to build and create a culture within your team. You’re an overachiever. You never quit, never take no for an answer, and ultimately succeed in everything you do
  • You have a knack for coming up with creative solutions to any problems you face
  • BA required; Master’s degree a plus

Visa sponsorship for this role is currently not available.

Diversity at Justworks
Justworks’ vision is for all identities, backgrounds and expressions to be represented in the workplace. We're building the foundation for long-term success and intend to cultivate a safe, collaborative and inclusive space and company culture.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases

Location

All positions are based at Justworks’ headquarters in the historic Starrett Lehigh building, which overlooks the Hudson River at 601 West 26th Street,

What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with Nonprofits
Through Partnerworks, our team provides learning and development, recruitment, and networking opportunities to groups that are typically underrepresented in our industry.
Friends outside of work
Get to know your colleagues and make new friends during outings to local NYC events, our annual summer camp retreat, and monthly random lunches.
Eat lunch together
Monthly random lunches help us all take some time out to meet people from across the company.
Diversity
Dedicated Diversity/Inclusion Staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Justworks employees can contribute up to $2,500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer weekly onsite yoga and meditation classes.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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