Head of Accounts (Customer Success) at RippleMatch
Working at RippleMatch:
At RippleMatch, we help entry-level candidates find high skill jobs. Figuring out where to begin a career is a huge decision, but students are often forced to rely on overstretched career services centers and small personal networks when they begin their job search. We have built the first product ever to automate early career recruiting and career coaching. Our software helps companies build diverse and high-quality teams and helps candidates find the right opportunity. Since launching RippleMatch from our college dorm room, we have taken off on college campuses, raised over $10 million in venture funding, and brought on some of the most exciting companies in the country as customers. Our tight-knit team works hard, celebrates wins, and cares deeply about changing the way finding a job works.
We are hiring a revenue leader to run our account management organization. You will be focused on expanding relationships with customers including Amazon, Pfizer, General Mills, Estee Lauder, and SAP. You will be responsible for net revenue retention, training and coaching our existing account managers, and personally driving upsells for our most important accounts. You will be in charge of implementing the right processes, working with our other members of the leadership team to introduce new products, and building a high-performing team around you as we scale. This role will report directly into our CEO.
What we are looking for:
- Excellent sales and relationship building ability
- Thoughtful and caring approach to managing
- Ability to collaborate cross functionally with sales, marketing, and product
- Determination to hit goals and deliver results
- Focus on increasing team productivity and eliminating inefficiencies
- Passionate about building great products
- Strong sense of mission
- Extended record of success in quota carrying roles
- Successful management of 5+ person team
- Experience selling into existing customers
- Early stage startup experience
- Field sales experience
- Experience managing $50,000+ ACV accounts
Culture & Perks:
At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team’s well-being and growth. We offer a full slate of benefits, including equity and comprehensive healthcare benefits. We work hard to foster a culture of constant self-improvement, true ownership, and positivity.
At our core, we are a tight-knit team that works hard, celebrates wins, and care deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won’t settle for anything less.
RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.