Director Sales Operations

| Greater NYC Area | Hybrid
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We at Smartly.io have a fantastic opportunity to lead and build our new Global Sales Operations department. You would be responsible for leading and managing all Sales Operations functions, including data integrity, reporting, and process improvement.

The Sales Operations mission is to provide the Smartly.io's commercial teams the opportunity to maximize operational efficiency through accurate goal setting, measuring and tracking sales pipelines, sales performance and sales achievements. It can also drive improvements to key sales processes and ensure that teams are using the provided tools. Such as, those for lead generation and Salesforce for recording activities and client contacts. You would also be responsible for ensuring sales operations consistency across Smartly.io, and will be reporting directly to the CFO.

The successful candidate will have a member of the team in each of the three main regions (Americas, APAC and EMEA). This role can be based in Helsinki, London or New York. The role will have frequent travel to other regions.

As a Director of Sales Operations at Smartly.io, you will

  • Build and lead a global team of Sales Operations Analysts
  • Partner with the CRO to manage sales quarterly process including: Quarterly territory setting, team and individual target setting (new business and existing business targets), country, regional and global targets
  • Be responsible for achievement tracking (at all levels)
  • Be responsible for revenue forecasting by deep analysis of new and existing business
  • Meet frequently with the CRO to provide insights and recommendations for business improvement
  • Take care of the sales compensation process including delivering centralized process for the quarterly compensation letter and target setting boilerplates
  • Drive new sales process improvements to ensure team performance is optimised especially in the handling/hand off of accounts between Sales and Customer Success and the handling of inbound leads and referrals
  • Take care of CRM data integrity including the volumes of contacts, leads, opportunities, correct dashboard usage and reports, and ensuring data integrity throughout Smartly.io within Salesforce
  • Provide analytical support to the CRO in order to develop and define goals and key levers for business growth and improvement
  • Own and deliver weekly dashboard reporting for use at the weekly Leadership Team (LT) meeting, present recommendations or additional metrics which will drive optimised performance and efficiencies.
  • Ensure regional (and country teams) adopt the business revenue forecast methodology and be prepared to produce new templates for the teams to use to assist in forecasting.

We're definitely looking for you, if you

  • Have 5/7+ years’ experience in Sales Operations and/or FP&A
  • Are advanced in Microsoft Office skills- Excel (pivot tables, vlookups), Powerpoint, Word; SQL proficiency also desirable
  • Have exceptional analytical skills
  • Have ability to lead presentations at Smartly.io Leadership meetings
  • Are detail and data driven
  • Have strong relationship management skills
  • Have experience and ability to lead a team
  • Are fluent in English
  • Hold a BS / MS Degree or equivalent experience

Who we are Smartly.io is a fast-growing team of 250+ Humble Hungry Hunters. We are building a B2B SaaS product to fully automate and optimize online marketing at scale for the largest advertisers across the globe. We are a global company with 36 nationalities and footholds in 17 cities, serving 650+ brands across the globe, including eBay, Uber and TechStyle. We are on a mission to make online advertising easy, efficient, and enjoyable across all major platforms. Easy as in automated, efficient as in constantly driving performance, and enjoyable through the best user experience and service in the market. We do this by combining creative automation, ad operations, and outstanding customer service to help brands scale their results – not headcount. Great people choose us and stay with us because they like our company culture and how we tackle challenges of huge scale at speed. Learn more about how we work at smartly.io/culturehandbook. Some things we're proud of:- 94% of Smartlies recommend the company as a great place to work.- 4.8/5 stars on Glassdoor.- 2017 Digiday WorkLife Awards: Tech Platform with the Most Innovative Culture.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RubyLanguages
    • TypeScriptLanguages
    • FlowLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WebflowCMS
    • HubspotCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration

Location

We put Smartlies' health first. While we have created more flexibility for Smartlies to choose where they work, we continue to follow all local health measures to ensure that our New York office remains open and safe for all who choose to come in.

An Insider's view of Smartly

What projects are you most excited about?

At Smartly.io we are most excited about continuing to work with our partners to solve challenges and better enable them to enhance their performance on paid social. Many brands we work with have been focusing more and more on creative so it's no surprise that Smartly has as well. I've seen our Creative solutions evolve so much in the last two years

Corinne

VP US East

What are some things you learned at the company?

Open communication is encouraged at all levels of Smartly.io, it's a big part of the culture. I enjoy the interesting challenges that come from working with customers, and having the autonomy to push your idea's forward and work on things you're interested in or want to add to your skillset.

Malachy

Customer Solutions Engineer

How do your team's ideas influence the company's direction?

We foster transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

CEO & Founder

What are Smartly Perks + Benefits

Smartly Benefits Overview

Smartly.io’s benefits are meant to ensure that employees stay healthy, well, and energized in different life situations. Smartly.io supports employees so that everyone can focus on learning and creating positive impact in their role.

Growth-minded colleagues. Competitive salaries & option plans. Full five weeks of paid vacation. Paid parental leave. Health coverage. Wellness benefit. Reimbursement flexibility. Opportunities to rotate to our offices across the globe. Get your own laptop + smartphone. Weekly lunches. Opportunities to attend industry events. Team stipends for activities while not in the office.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
5 Weeks Per Year
Paid volunteer time
Paid holidays
Paid sick days
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
One-time Benefit for New Hires
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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