Head of Partner Success

| Greater NYC Area | Hybrid
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With CLEAR, you are always you. CLEAR's mission is to enable frictionless and safe journeys using your identity. With more than 8 million members and 100+ partners across North America, CLEAR's identity platform connects you to the cards in your wallet - transforming the way you live, work and travel. Trust and privacy are the foundation of CLEAR. We have a commitment to members being in control of their own information and never sell member data. CLEAR is at the highest level of security by U.S. government regulators and is also certified as Qualified Anti-Terrorism Technology under the SAFETY Act.

CLEAR is looking for a Head of Partner Success to join us who will oversee our hundreds of active partners today within Sports & Entertainment, Enterprise, Travel & Hospitality and Healthcare business verticals. The primary remit is delivering SaaS/platform-based integrated technology experiences for our partners, resulting in a frictionless experience for their consumers, employees, and fans. You will help inform our business and product strategy, develop new use cases, pilot new solutions, and identify opportunities to continually transform and innovate for our partners and members.


What You Will Do:

  • Act as a trusted advisor in managing CLEAR’s new and existing Enterprise, Healthcare, Travel and Hospitality and Sports partners; define strategy, goals, timelines and manage all communication with partners, building meaningful rapport and trust with key contacts
  • Deeply understand partners’ challenges and opportunities to create a value proposition that meets their needs; identify patterns across patterns and business units to develop use cases to share with Product, Program, and Engineering orgs to drive and accelerate new product innovations for partners
  • Think creatively about ways to increase the company’s value to members and partners; identifying opportunities for CLEAR to embed its technology to help all CLEAR platform partners optimize their businesses and create better end-user experiences
  • Serve as an internal business leader, coordinating between internal CLEAR stakeholders (marketing, operations, technology, product) and different functions at our partners
  • Ongoing relationship and feature development with partners, collaborating with leadership, engaging in cross-vertical prioritization discussions, partnering with product on the customer journey, and developing internal educational tools
  • Continually staying abreast of market trends, innovations, notable partnerships, and maintaining subject matter expertise
  • Manage the Partner Success team and develop OKRs to assess short and long term success for the business, as well as all team members

 Who You Are:

  • 15+ years professional experience leading a team in partner management; experience in Hospitality, Travel, Aviation, or Entertainment a plus
  • A combination of high-level vision and pragmatism.  Must be able to “think big” about opportunities while bringing analytical rigor to the evaluation of those opportunities and having a commitment to data-driven decision making
  • Able to distill complex concepts into digestible responses for partners
  • Sees solutions when others see problems; invites collaboration, change, and expertise with open arms
  • Passion for the consumer experience 
  • An entrepreneurial mindset, given this part of the business is nascent
  • Ruthlessly prepares to ensure partner success; no job is too big or too small
  • Operates with transparency, urgency, and integrity at all times
  • Strong ability to prioritize and balance strategy with execution — and maintain a member-focused approach in everything you do
  • Sense of humility and a desire to roll up your sleeves
  • Willingness to travel as required
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Location

We are located in the Chelsea neighborhood on Manhattan's west side. Chelsea is the primary art district within the borough.

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