Head of Retail Banking- North America at EPAM Systems

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EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Are you passionate about supporting impactful business development? Do you enjoy working closely with sales and account teams to deliver client engagement? Are you able to create tailored proposals and provide strategic advice to drive innovation with senior stakeholder in Retail Banking?
If this sounds like you, this is a great opportunity to join a leading global integrated consulting provider, delivering highly personalized services to Retail Banking clients across all channels.
As Head of Digital Retail Banking, North America you'll be working with EPAM Banking & Wealth Management team, helping organizations in this sector evolve and compete in a rapidly shifting digital advisory landscape.
In this role, you'll be leading multi-disciplinary project teams of business consultants, service design practitioners and technologists to deliver state of the art strategy and solutions. With a consultative approach and a strong customer focus, you will optimize strategy, digital engagement and service mix across all channels, transforming the wealth management service for both staff and end clients.
Req. #280905136
  • The successful candidate will have a thorough knowledge of the retail banking business and front-to-back processes associated with delivering banking services. This knowledge will be used to advise EPAM's clients, understand and interpret business needs and through close collaboration with business, product, operations and technology teams ensure the creation of innovative solutions to satisfy the bank vision
  • Specific responsibilities include
    • Take a leading role in the development of EPAM's value proposition and go-to-market strategy for Retail Banking in North America
    • Contribute to the development of thought leadership and promotion of EPAM's value proposition across a variety of marketing channels
    • Lead and own business development, including new business, organic growth with existing clients, prospecting, and developing new service offerings that expand the solutions we bring to clients. This includes leading and participating in client pitches and partnering with clients to define program scope
    • Drive the narrative around the digital journey for the C-Suite by leading, developing and articulating digital strategies that shape the banking industry
    • Take ownership of the roadmap, development and evolution of a variety of Retail Banking software assets and accelerators that support EPAM's value proposition, including partnering with 3rd party providers as necessary to develop the value proposition
    • Oversee and support a consultative business development process by working closely with financial services sales teams and client stakeholders to develop tailored solutions and proposals with new prospect and existing clients
    • Oversight and coordination (where necessary) of distributed and diversely skilled technology teams to ensure high-quality delivery against client needs
    • Expertise in digital transformation initiatives in the retail banking industry and experienced with agile software delivery. You will be an ambassador for change. You will solve business problems and drive growth for clients through digital transformation

  • The successful candidate should demonstrate the following skills
    • Familiarity with retail banking business objectives, drivers, common requirements, pain-points, trade-offs and typical solution approaches
    • Familiarity with current developments in retail banking domain - Fintech start-ups, industry concerns, technology and business innovations and implications for incumbent organizations
    • Minimum 15+ relevant combined industry and consulting experience (manager/senior manager levels) i.e., a "Big-4" and / or consultancy boutiques / system integrators
    • Experience working within a banking organization or in advisory / consulting teams, helping to define business and / or technology strategy, vision and target states
    • Experience working with banking organizations to translate these target states into high-quality, practical solutions and associated delivery roadmaps
    • Strong client focus, ability to work directly with and manage business and technology stakeholders at all levels, soliciting first-hand feedback and translating into relevant solutions and recommendations
    • Strong problem-solving skills and ability to innovate, forming an opinion of the correct or optimal solution path, balancing the needs of all parties; tenacity to find the right answer, not stopping at first or most obvious solution; ability to facilitate ideation, identify creative ideas of others and develop to appropriate solutions
    • Familiarity with retail banking, regulatory and compliance landscape and drivers to ensure that all appropriate regulations, policies and restrictions are considered where relevant
  • Additional Requirements
    • Strong project management and organizational skills and detail orientation
    • Effectively manages up and down
    • Strong negotiation skills
    • Master's in business administration preferred
    • The ability to travel 25-50% of the time

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

  • Depending on the position, EPAM employees may need to work at a client worksite or an EPAM office. To protect employees and help communities fight the COVID-19 pandemic, vaccination is required to visit a EPAM office in the US, and many of our clients have similar policies in place. Due to this, a COVID-19 vaccination may be necessary and when applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR Representative
  • This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process
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Technology we use

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Located just West of Madison Square Park, EPAM is surrounded by great lunch spots and easily accessible by New York and NJ public transportation.

An Insider's view of EPAM Systems

How would you describe the company’s work-life balance?

My manager ensures that I have a great work-life balance at EPAM. This is of particular importance to me being the mother of a 19-month-old. They allow me the flexibility to care for my child while providing me with a rewarding career path.


Senior Manager, Life Sciences Consulting

How has your career grown since starting at the company?

EPAM gave me a fresh start and a great opportunity. From the first day, I was given the support I needed from my mentors to feel that anything is possible. At EPAM, I had the rights tools, support and drive to know that I could really grow my career here.


Data Scientist

How do your team's ideas influence the company's direction?

Our team is constantly looking for ways to improve our ability to deliver to the customer and ways to provide our people with a great work environment and career opportunities. Through involvement with different practices within the company, we provide meaningful feedback and ideas to enhance and better target our solutions to our customer needs.


VP, Technology Solutions

What makes someone successful on your team?

To be successful at EPAM and on my team, you have to be tenacious with a proclivity for pioneering into emerging areas and driving hyper-growth.


Managing Principal, Health & Life Sciences Consulting

What are EPAM Systems Perks + Benefits

EPAM Systems Benefits Overview

EPAMers appreciate our flexible and casual work environment, excellent benefits and endless opportunities to thrive. In addition to health benefits, a 401(K) matching program and paid time off, EPAM offers the following perks:

- Competitive Salary & Bonus Program
- Career Development Opportunities
- Tech Community Meet-Ups & Hackathons
- Access to LinkedIn Learning Solutions
- Cutting-edge Internal Tools
- Volunteer & Mentoring Programs
- Travel & Relocation Opportunities
- Employee Discounts

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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