ABOUT HOPPER

At Hopper, we’re on a mission to make booking travel faster, easier, and more transparent. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing travel app -- one that enables our customers to save money and travel more. With over $235M CAD in funding from leading investors in both Canada and the US, Hopper is primed to continue its path toward becoming the go-to way to book travel as the world continues its shift to mobile.

Recognized as the fastest-growing travel app by Forbes and one of the world’s most innovative companies by Fast Company two years in a row, Hopper has been downloaded over 40 million times and has helped travelers plan over 100 million trips and counting. The app has received high praise in the form of mobile accolades such as the Webby Award for Best Travel App of 2019, the Google Play Award for Standout Startup of 2016 and Apple’s App Store Best of 2015. 

Take off with us!

THE ROLE

We’re looking for a New York based Market Manager to build and maintain relationships with New York hotels and ensure that Hopper users get excellent hotel deals and value on our app. 

To succeed at Hopper you must have passion for travel and hospitality, love to create and use mobile apps and thrive in a fast-paced start-up environment. You should be stimulated by customer engagement and enjoy both selling to new hotels and managing ongoing relationships. You should also be ambitious about your career and eager to take on expanded responsibilities as Hopper grows. 

IN THIS ROLE, YOU WILL:

• Build and progressively expand a portfolio of local hotel partners by negotiating and securing win-win distribution partnerships, facilitating hotel onboarding, and owning the ongoing success of your hotels with Hopper
• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by Hopper leadership
• Engage with both individual hotels and hotel groups in your target markets
• Ensure that partner hotels’ product (content, rates and availability) is consistently optimized and competitive on the Hopper app to maximize customer conversion
• Maximize sales for your hotel partners by providing relevant data insights and superior support services and collaborating closely with Hopper’s product, support, and growth teams
• Represent Hopper in the local market, build Hopper’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
• Educate Hopper colleagues on market dynamics and specific needs/requests from your portfolio
• Secure additional rates and rooms as and when Hopper chooses to offer additional product to Hopper customers
• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts

A PERFECT CANDIDATE HAS:

• At least 4 years of post-college work experience in sales or account management selling to hotels in New York
• Existing relationships with New York hotels is a must
• Ability to learn fast and hit the ground running
• An outgoing personality who enjoys both verbal and in person customer engagement
• A track record of consistently meeting or exceeding job performance goals
• The ability to convey information both qualitatively and quantitatively
• Capacity to engage with a wide range of hotel staff ranging from front desk clerks to Sr. corporate executives
• Good work prioritization skills to remain laser-focused on achieving target KPIs (targets, goals and/or strategic objectives)
• Passion for Travel, Hospitality, and Hopper’s mission. Desire to evangelize Hopper’s message throughout the world
• Appetite for working with fast changing, innovative technology in a fast-paced startup environment
• Ability to both work independently and collaboratively with a diverse team of people owning different skill sets and perspectives
• Ability to select and present insightful dataset including performance, market and competitor analysis and to design and implement effective action plans based on the data
• Excellent written and verbal communications skills; clear and persuasive speaker and active listener

BENEFITS

• Well-funded and proven startup with large ambitions, competitive salary and stock options

• Dynamic and entrepreneurial team where pushing limits is everyday business

• 100% employer paid medical, dental, vision, disability and life insurance plans

• Access to a 401k (US) or Retirement Savings Plan (Canada)

• Easy commute with a paid-for public transportation or parking pass

• IATA Travel Agent Card for discounts in the travel industry

• Fully stocked kitchen with: coffee/tea, beer, bagels and snacks (both healthy and not-healthy)

• Team lunches, offsite activities and much more!