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Insurance Operations Associate

| Greater NYC Area

About Better.com:

We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. 

Better.com by the numbers: 

  • We fund $600 million in home loans per month
  • Nearly $5 billion in loans funded since our inception in 2016
  • 2 years running, we’re one of Crain’s “Best Places to work”
  • We’re #11 on Fortune’s Best Places to Work in NYC
  • And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” 
  • We’ve secured over $254 million from our investors to date 
  • ...and counting

We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.

A Better opportunity:

Better is looking for an Insurance Operations Associate to join our newly formed insurance entity, Better Cover. You are going to be instrumental in the development of a profitable, national, multi-line insurance entity.

More than that, you will be responsible for helping us create and implement an industry leading customer-first experience. You’ll be given a lot of responsibility early on: your ambition, ability to juggle multiple priorities, and high attention to detail will be crucial to your success on this team

The ideal candidate will be a highly organized communicator who consistently makes sound decisions while maintaining composure in a fast-paced environment. You will be interacting directly with customers and policyholders via phone, email, and text to ensure they have the best possible experience with Better Cover. We are looking for individuals who build rapport quickly, organize themselves and others through clear frameworks, and bring positive “can-do” energy to their work and team.

This is an early-stage role. The work you will do on day 1 may be radically different than the work you will be doing on day 100. If that sounds exciting, then we want you.

Responsibilities will include:

  • Talk with Better borrowers and other interested insurance customers on the phone, or via email/text, and
    help them get the homeowners' insurance policy that fits best for them
  • Providing our customers with a delightful and supportive experience is our top priority. As the customer’s
    advocate, you will work directly with Better engineering and product to help shape the future of the Better
    Cover product. Your voice and insights, always supported by a strong data-driven foundation, will help guide
    our customer experience on day 1
  • Build and maintain relationships with our Insurance partners in order to create the strongest possible
    integrations with a national network of carriers
  • Collaborate with operations, engineering, product, and marketing across the entire Better company portfolio
    on ways in which we can improve as the voice of the customer

Please note, this role requires a P&C License. Before a candidate passes their P&C licensing examination, their duties when dealing with customers will be restricted to the following tasks:

  • Answering customer phone calls, emails, and text messages
  • Scheduling appointments (provided there is no discussion about insurance coverage, cost or related issues)
  • Accepting payments on existing policies
  • Obtain expiration dates from prospects limited to the date the policy expires and the current carrier, and
    whether they would be interested in speaking to an agent
  • Obtaining loss information from customers and reporting this information to the claims department
  • Handle changes to existing policies that do not involve discussion of coverage, the binding of additional
    coverage, increasing or decreasing coverage or removal of coverage.
  • Inform insureds as to coverages indicated in the policy record
  • Receive requests for coverage for transmittal to the licensed agent

About You:

  • World class verbal and written communication skills
  • 1-2 years of experience in a customer facing position
  • An analytical mindset and spreadsheet/Excel skills are a definite plus
  • Strong intellectual curiosity and a demonstrated track record of skills acquisition

Things we value: 

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.
Read Full Job Description

Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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