FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.

About the role

FanDuel is looking to expand the reach of their VIP team to ensure that more of our customers receive the best account management in the industry. The Junior Host position will be a temporary to permanent role reporting to one of our most experienced account managers with direct guidance and coaching from the Key Accounts Director.

Key Responsibilities

• Manage a portfolio of High Value Players who you will provide an enhanced proactive one stop service to encourage loyalty and increasing satisfaction levels
• Develop these accounts with regular correspondence and tailored offers and rewards
• On-board new VIP players into the Players Club Loyalty program
• Work alongside our Product and operations teams to increase player activity and drive entry fees
• Meet pre-determined productivity, quality and SLA weekly, monthly and quarterly targets
• Meet and host VIP’s at Hospitality events 

Essential Skills

• Excellent communicator (both verbal, telephone and written)
• Service and Marketing minded
• Pride in providing top level service
• Proven negotiation skills
• Confident and people focused personality
• Enthusiastic, Self-Motivated and a thirst to learn
• Excellent analytical skills along with Excel
• Strives to meet targets and deadlines
• Excellent organizational & planning skills
• 2-4 year’s experience in high end customer service field
• Sales experience a benefit
• Gaming experience a benefit

What you get in return

Beyond working with such a great team?

• An exciting environment with real growth
• Contribute to exciting products used by a highly passionate user base
• Personal learning and development opportunities
• Flexible holiday allowance
• 401K plan
• Attractive healthcare coverage 

There's more, but we don't want to go on and on.

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.