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Key Account Manager - USA

| Greater NYC Area
AB Tasty (www.abtasty.com) helps build the internet of the future by allowing brands to address their users in a personalized way. Images, messages, page structure...everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users. AB Tasty isn't about helping brands to push a hard sell. We're about helping them sell better, by creating more positive consumer and user experiences across digital properties.
 
We must be on to something, since we're proud to say we have:
· 700+ customers, including Sephora, Land Rover, Cartier, and Ashley HomeStore
· 200+ employees in 6 countries on 3 continents (Americas, Europe, Asia)
· Raised $24 million to grow globally
· Bonus: we're nice, too, we promise!
 
2 prerequisites if you want to join the AB Tasty team:
· Be a genuinely kind person! (we take this one seriously, it's half the battle in the recruitment process)
· Have a passion, whatever it may be :)
The Role
The Key Account Manager (KAM) will build and maintain relationships with our key clients in the USA and will be responsible for contract renewals, upsells and cross-sells. In this role, you will be in charge of a large portion of the company's revenue by renewing and growing existing key accounts. The ideal person will be capable of building strong relationships with strategic customers and able to identify the demands and requirements to promote our company’s solutions.
This role can be based in either NYC or San Francisco.
The Team
Our fast growing team is comprised of a diverse background of career experiences (music, social work, to sales lifers). The team draws from their unique backgrounds to learn from each other and take creative approaches to their roles. We kick off conversations with qualified leads and nurture existing relationships and work with companies of all kinds, from other tech startups to global luxury brands. The local team regularly partners with the global team to refine processes and skills. 
Learn more about the USA team here.

Skill Set

  • Experience in a SaaS account management or sales function of B2B platforms in the US market
  • Align with AB Tasty core values: customer satisfaction, agility, team spirit, enthusiasm, kindness
  • Demonstrable and proven experience retaining and expanding accountsGood working knowledge of digital marketing
  • Proven experience implementing customer retention initiatives, achieving high retention rates and client satisfaction
  • Exceptional presentation skills
  • Excellent negotiation techniques and the ability to deal with decision makers, mostly Heads of Marketing and Product Departments
  • Ability to draft clear and concise reports and presentations
  • Ability to deal with several different activities in parallel
  • Strong attention to detail, able to anticipate and identify problems
  • Strong team player, tenacious, and results-drivenWorking knowledge of sales tools, including Salesforce
  • Excellent presentation and communication skills and presence
  • Comfortable with working in a fast-paced and dynamic environment
  • Ability to legally work in the US (sponsorship not available)

What you'll do

  • Develop relationships with a portfolio of major clients to ensure their continuous engagement with the AB Tasty platform
  • Drive client retention and client satisfaction
  • Acquire a thorough understanding of clients needs and requirements
  • Propose solutions that meet the client’s objectives and changing demands
  • Ensure the correct products and services are delivered to clients in a timely manner
  • Expand the relationships with existing clients engaging through all possible forms of contact, from in-person meetings to weekly calls
  • Serve as the link of communication between clients and internal teams to increase impact
  • Resolve any issues and problems faced by clients and manage complaints in order to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Negotiate contract renewals and expansion opportunities
  • Assist in gathering client feedback, defining processes, and identifying best practices
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

What we offer

  • A driven, kind, and humble team that will welcome your input and support your growth
  • Opportunities to collaborate with AB Tasty teammates globally
  • Monthly local team events
  • Generous time off and holidays to recharge with loved ones
  • Medical, Dental, & Vision insurance, beginning day one
  • 401(k) + company matching
  • 100% commuter reimbursement
  • Competitive salary + bonus

Stay in Touch
Does this role not quiet match your skills, but you’re still interested in what we're doing? Stay In Touch and be one of the first to hear about future opportunities!
AB Tasty is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • D3JSLibraries
    • jQueryLibraries
    • RamdaLibraries
    • AngularJSFrameworks
    • ReactJSFrameworks
    • Google AnalyticsAnalytics
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM

Location

Our office is located in Soho, a trendy area with boutique shops, restaurants, and bars. Conveniently located with major train stops on our block.

An Insider's view of AB Tasty

What are some social events your company does?

AB Tasty has some great social events so that everyone can get to know one another. We work hard but also like to party and have fun! Different events occur throughout the year like our annual company-wide seminar in Europe, elaborate holiday parties, and monthly "aperos" where we go out for drinks and have a good time!

Will

Account Executive

What does your typical day look like?

The great thing about being a Customer Success Manager is that your day never looks the same. Most of my day is client-oriented: it's all about being attentive and reactive to your platform users. I also work on the strategy side, so I help clients with their conversion rate optimization roadmap and assist with analyzing test data.

Peenaz

Customer Success Manager

How does the company support your career growth?

I joined 4 years ago, and in that time, I've had 3 different roles on 2 different continents. I've experienced this growth not because of my seniority, but because AB Tasty cares about its employees' career paths. From day 1, everyone is encouraged to envision how and where they want to grow within the company, and then they help us get there.

Angélique

Marketing Director US

How do your team's ideas influence the company's direction?

All our big decisions are driven by the whole team. At AB Tasty, we are encouraged to share our feedback with management or other employees regarding a project, a product evolution, hiring new employees, or for all the day-to-day decisions we make. Communication is key in order to keep our values and involve everyone in the company.

Matthieu

Head of Technical Experts US

What's something quirky about your company?

We’re given virtual tokens every day to gift to coworkers. They’re redeemable for a variety of gifts, ranging from an office plant, a happy hour for your team, a charity donation, or an international trip!

Julia

PR & Events Manager

What are AB Tasty Perks + Benefits

AB Tasty Benefits Overview

Along with annual trips to Europe, AB Tasty offers generous PTO, health, vision, and dental insurance, 100% commuter reimbursement, 401(k) matching, company equity, happy hours, tons of snacks, and an overall fun and casual work environment.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
AB Tasty covers 100% of commuting costs for its employees
Company Outings
Game Room
You can often find employees playing Fifa when they need a break.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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