Key Account Manager - UK
As a Key Account Manager, you play a decisive role in the growth of 360Learning's business. As our first Key Account Manager on the ground in UK, you are in charge of our existing portfolio of accounts (existing customers in UK or English speaking countries from 100 to 5,000 employees) and your goal is to develop your portfolio and generate growth.
But, you will not work alone! Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are in charge of the client’s project monitoring and execution. Collaborating with these teams will be instrumental to succeed in your upsell actions.
This is an exciting opportunity to be part of the very dynamic and fast-growing Digital Training sector at a time when clients are doubling down on distant training. The growth trend is steep and our KAM team have achieved their ambitious objectives in 2021.
This KAM role offers plenty of scope for development, with the possibility of moving into a role with more sales responsibilities or to a management role.
Within 1 month, you will:
- Become an expert of our product and our Convexity corporate culture
- Meet the different teams at 360Learning
- Finalize your onboarding
- Take full ownership of your portfolio of customers
Within 3 months, you will:
- Map accounts and define an account growth strategy
- Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
- Prepare account reviews with our clients in order to identify areas of development
- Conduct presentations and demonstrations of 360Learning
- Ensure the handover of the portfolio and close your first deals
Within 6 months, you will:
- Ensure accurate reporting of activity with your coach to optimize the forecast
- Be proactive in order to improve business processes
- Write business proposals and conduct business negotiations
- Achieve your quota
Within 12 months, you will:
- Prepare, anticipate and ensure the renewal of clients’ contracts
- Define action plans to generate upselling
- Manage the entire business relationship with the clients
The Skills Set
- An excellent academic background
- +2 years of experience in sales of SaaS solutions in an Account Manager function (management and revenue generation with a portfolio of clients)
- Excellent sales track record
- A strong desire to learn and develop your skills
- Strong active listening skills
- A "Team Player" mindset
- Basic elements of HR culture would be a plus!
- Enthusiasm for our culture explained here
Interview Process
- Call with our Talent Acquisition Manager, Caroline
- Discovery Meeting with the coach, Olivier
- Role Play (situational exercise) with the team and the coach
- Clarification meetings with the KAM team
- Interview with one of the co-founders, Guillaume
- Offer!
What We Offer
- Compensation: Competitive package (including a variable component and equity)
- Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line
- Balance: Flexible hours, full remote work possible anywhere in UK
- International team: Offices in London, New York and Paris
- Culture: A framework that will make you successful - click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond
Who We Are
360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.
360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $240 million, with 300+ team members across New York, Paris, and London. You can learn more in this blog post from our CEO.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!