Manager, Account Management

| Greater NYC Area

About Simplifeye

Doctors know how to provide great healthcare - they don't always know how to run the best businesses. When practices run smoothly, doctors and patients both win. Simplifeye is changing healthcare by helping doctors run their practice like a modern business, giving patients a simple and streamlined experience.

The Role

Our new Account Management team is growing, and we’re searching an experienced Manager of AM to help us scale this vital part of our business. We have the basics down, but you should be ready to bring it to the next level with proven success in creating processes for customer onboarding, retention, upselling, contract renewals, and more. You should also be experienced in interviewing, training, and performance development as these will all be important facets of the role. While customer health and retention is the primary focus, Account Managers are considered sales reps with revenue quotas, so a Manager with a background and success in Sales is important.

Responsibilities

  • Manage a team of Account Managers with individual revenue quotas
  • Train new Account Managers on process and new product lines
  • Contribute to the recruiting process and take primary responsibility for interviewing, hiring, and internally promoting to scale the team
  • Improve customer health and product engagement
  • Coach, develop, and improve the performance of Account Managers on your team
  • Track and report metrics and KPI to Director of Customer Success
  • Collaborate cross-functionally with other team leaders within the Sales, Product, Marketing, and Strategy departments.
  • Iterate and refine existing processes to maximize account retention, upsell opportunity, and overally process efficiency

Requirements

  • 1-3 years of management experience
  • 3+ years of SaaS Account Management experience
  • at least 1 year of experience in SMB (non-enterprise) Account Management
  • Amazing leadership skills
  • Team-first mentality
  • Salesforce & Excel Proficiency
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • SalesforceCRM

Location

We are in the middle of it all! Some of the best restaurants in NYC are a few short blocks away. The 4,5,6,J,Z,F,D,N,Q,W,R trains are all close by!

An Insider's view of Simplifeye

How do you collaborate with other teams in the company?

I'm lucky to have the chance to work with every department at Simplifeye. Whether I work with Account Executives on an account they signed up, the Support team to resolve any issues, or just sit with the Executive team to have a conversation about ideas I have. We are extremely team oriented and it makes it such an amazing place to be every day!

Lindsay

Account Manager

How has your career grown since starting at the company?

If you have a vision of moving up quickly and taking on more responsibility, with hard work anything is possible! I knew that I wanted to be a valuable member of the team by continuing to develop as a sales rep, and eventually become a leader. I started as an Account Executive and within 8 months I was promoted to oversee a team of amazing SDRs!

Caroline

Direct Sales Manager

What makes someone successful on your team?

There are a few key traits of an outstanding sales person. A successful rep is resilient, not easily discouraged, & does not let rejection impact them on a personal level. The most successful people on our team are A+ players who are laser focused, empathetic, have infectious charisma & view every challenge as an opportunity to think dynamically.

Ethan

Sales Development Rep

What are Simplifeye Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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