Reonomy leverages big data, partnerships and machine learning to connect the fragmented, disparate world of commercial real estate. By providing unparalleled access to property intelligence, Reonomy products empower individuals, teams, and companies to unlock insights and discover new opportunities. 

Headquartered in New York, Reonomy has raised $128 million from top investors, including Sapphire Ventures, Bain Capital, Softbank, Primary Ventures, Georgian Partners, Wells Fargo Strategic Capital, Citi Ventures, and Untitled Investments. Our clients represent the biggest names in CRE, including Newmark Knight Frank, CBRE, Cushman & Wakefield, and Tishman Speyer. 

If you're excited by growth, innovation and the ability to shape one of the biggest markets, join us as our journey is just beginning! 

ABOUT THE ROLE:

Reonomy is looking for a goal-oriented, driven & positive Manager, Customer Success - Support to join our expanding team! Our Customer Success team is high-performing in all that it does, and requires an experienced Customer Success leader who will continue to refine and build out our customer experience approach. You will be responsible for managing, coaching and growing our amazing, enthusiastic and fun team of Customer Support Specialists. Additionally, you'll partner with sales, product and engineering sharing product feedback to ensure desired outcomes for our customers while also keeping what's best for our business top of mind. You will create and use best practices to enhance our current processes and lead strategic initiatives aimed at maximizing retention with our customers.

If you're a natural relationship builder and team player, with a knack for problem solving, then you might just be our next Manager, Customer Success - Support!

Responsibilities Include:

• Develop and coach a handful of Customer Support Specialists to ensure development of CS team members and positive work environment/culture while also continuing to scale the team as we grow
• Design best practices and procedures that support a top notch customer experience, including onboarding experience and capturing product feedback
• Optimize team performance utilizing key metrics and coaching methods
• Work closely with Sales, Marketing, Product and Engineering teams to deliver a cohesive customer experience
• Promote & encourage ongoing professional development for Customer Support Specialist team members

ABOUT YOU:

• 3-4+ years of CS experience at a fast growing SaaS startup within a support environment
• Proven track record of delivery in a Customer Success environment with a focus on increasing customer NPS, engagement, and retention
• Proficient in Salesforce an Intercom
• Inspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customers, while empowering team members to embody our core values day-in and day-out
• Skilled at identifying process improvements and operational excellence within a growing team
• Strong understanding of Outreach and Hubspot 

BENEFITS:

• Competitive salary
• 100% coverage on medical, vision and dental health plans
• Company stock options
• Unlimited Vacation
• 401k plan and commuter benefits
• Access to our Continuing Education Stipend
• Perks: WFH package, FREE ClassPass membership, FREE Headspace premium membership, FREE Citi Bike membership, & team outings!

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*Applicants must be currently authorized to work in the United States on a full-time basis.

**We do not accept unsolicited resumes from outside recruiters/placement agencies. Reonomy will not pay fees associated with resumes presented through unsolicited means.

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