Practising Law Institute (“PLI”) is searching for a customer oriented professional to fill the role of Manager, Membership Account Services.  

Join PLI as Manager, Membership Account Services and  represent the industry leader in legal training while managing a territory with an existing book of business of over $2MM, retaining accounts and growing revenue. 

The successful candidate will have the ability to develop trust, demonstrate their credibility with all account stakeholders through their knowledge of PLI products and services and acquired knowledge of the legal industry. This is an exciting opportunity for someone who is passionate about building relationships that will result successful renewal rates.

KEY RESPONSIBILITIES

• Develop and execute specific action plans to retain and grow existing business within the assigned territory.
• Successfully renew, cross-sell and up-sell across existing client base to achieve and exceed targets. 
• Exercise solid territory account management skills to ensure all customers receive frequent attention and support. Prioritize all incoming client requests and provides timely responses.
• Provide product training and demonstrations through customer visits and online.
• Acquire knowledge within specialized areas in order to effectively understand the overall needs of the customer.
• Building relationships with law firm partners, professional development directors and practice leaders, general counsel, and in house attorneys.
• Work with multiple departments at PLI to identify new opportunities and ways to penetrate the market.
• Exhibit a deep knowledge of PLI Products, as well as the legal profession.
• Other duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s Degree is required.
• Previous legal services experience or a J.D. a plus.
• 3 - 5 years’ of relevant account management, relationship management and/or customer relations experience essential.
• Proven ability to develop and secure relationships at all levels within a customer organization.
• Exudes superior business acumen, poise and executive presence. Highly articulate.
• Deadline-driven with excellent time management and organizational skills.
• Strong computer skills including knowledge of Salesforce and Microsoft Office.
• Self-motivated and proactive.
• Ability to work effectively both independently and as part of a team.
• Relishes on-going, self-initiated learning; assimilates new information quickly; welcomes feedback and applies knowledge to practical use on the job.

ABOUT PLI

For over 80 years PLI has been considered the “gold standard” as a leader in continuing legal and professional business training education.  PLI presents over 400 live programs each year in state-of-the-art conference centers throughout the U.S. and abroad.  Recent international seminar locations include London and Hong Kong. 

In addition to hosting innovative live programs, PLI streams webcasts and offers on-demand programs for thousands of participants each day.  PLI publishes a variety of treatises, answer books, course handbooks and has an award-winning online research platform, PLI Plus. PLI offers the nation’s leading preparation course for the Patent Office’s Registration Exam, and provides SEC compliance and accounting training through its SEC Institute.  The organization also develops unique, engaging ways of learning through its Interactive Learning Center. Through its mission as a nonprofit organization, PLI is deeply committed to the pro bono community and public interest organizations.

BENEFITS AT PLI

PLI offers market-competitive compensation and a generous benefits package, including medical, dental and vision plans for employees and their families, PLI contributions to a retirement account, ample paid time off and holidays, summer Fridays, career development opportunities, and work-life balance initiatives.  The PLI work environment is interesting, collegial, intelligent and supportive.

Only those applicants who meet our requirements for this position will be contacted.

Practising Law Institute is an equal opportunity employer.  More information about PLI may be found on our website www.pli.edu.